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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

301 Review(s)
4.97
Dianne R October 2, 2023
Tom was one of the best lender/loan officers I've worked with in a while. Updates were consistent and communication was very clear. Would love to work with him again.
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: I am thrilled to hear your positive feedback, Dianne. Your satisfaction is my top priority, and it's fantastic to know that my consistent updates and clear communication met your expectations. I thoroughly enjoyed working with you as well and would be more than happy to assist you in the future. Thank you for choosing Primary Residential Mortgage, Inc., and for taking the time to leave such a wonderful review. Your 5-star rating is greatly appreciated!
Whitney A B September 30, 2023
He has excellent customer service. He answered all of my questions in a timely manner. He was patient and helped us get through this process as a first time homebuyers.
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: I'm truly thrilled to hear about your positive experience, Whitney! As a representative of Primary Residential Mortgage, Inc., my main goal is to ensure that our clients feel supported and informed, especially first-time homebuyers. Your feedback is greatly appreciated, and I'm glad I could assist you in a timely and efficient manner. It was a pleasure working with you! If you have any more questions or need further assistance in the future, don't hesitate to reach out. Thanks for the stellar 5-star review!
Tara H September 30, 2023
They are THE BEST
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: I'm genuinely thrilled to hear that you had a positive experience with us at Primary Residential Mortgage, Inc., Tara. Your feedback is greatly appreciated. I'm committed to providing the best service to our clients and I'm glad you experienced that firsthand. Thank you for taking the time to leave such a generous review. It was a pleasure working with you!
McKenzie B September 29, 2023
Tom was very knowledgeable, patient and thorough throughout the entire loan process. He was professional, communicated with us continuously, and was great to work with. We will absolutely be working with him again in the future!
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: Thank you so much for your kind words, McKenzie. I truly appreciate it. I strive to provide the best service to my clients and am glad to hear that you found my services to be knowledgeable and thorough. Your satisfaction is my top priority. I look forward to working with you again in the future at Primary Residential Mortgage, Inc. Your feedback helps me to improve and continue delivering a high level of service.
Brian D September 27, 2023
Tom was great! Always updated me and it was a smooth closing.
Reply from Tom Selander: We're thrilled to hear about your positive experience with Tom Selander at Primary Residential Mortgage Inc. Our priority is to ensure smooth transactions and consistent updates for our clients - we're glad Tom was able to deliver that for you. Your 5-star review means a lot to us! Thank you for your trust and we look forward to serving any of your future mortgage needs.