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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

307 Review(s)
4.96
Sonya Nicole B May 14, 2024
Tom was very knowledgeable and answered all my questions in a timely and thorough manner. He kept me informed with the progress of loan. Every correspondence we had was very professional and I felt like he cared about making sure I understood the details of my loan. I wasn't just a number and commission to him. Hands down he made this process easy to navigate through. I really appreciate him.
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: Sonya, I really appreciate you taking the time out to share your experience! It was great to work with you on the purchase of your first home. Please let me know if I can ever do anything for you and your family in the future. :) -- Congratulations!! Tom Selander
Pavan A May 3, 2024
Dealing with Gregory is like Simple, Fast and Secure . He made our dream come true.
Reply from Gregory Crowley: Absolutely delighted to hear you had such a positive experience, Pavan. It was my pleasure to assist you in making your dream come true. Here at Primary Residential Mortgage, Inc., we always strive to provide a simple, fast, and secure process for our customers. Your feedback means a lot to me. Thank you for the 5-star rating.
Smarani K May 3, 2024
He was very patient with first time home buyers..and answer all the queries
Reply from Gregory Crowley: I'm delighted to hear that you had such a positive experience as a first-time home buyer with me at Primary Residential Mortgage, Inc. Your satisfaction is my utmost priority, and I'm always here to answer any queries you may have. Thank you for your kind words and the 5-star rating, Smarani. It was a pleasure helping you with your home buying process.
Carmilla Rena' B May 2, 2024
👏 Very reliable always on top of everything. I appreciate your support and hard work 😊
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: Thank you so much for your kind words, Carmilla. We're thrilled to hear that you had such a positive experience with Tom Selander at Primary Residential Mortgage, Inc. We take pride in our hard work and commitment to our clients and it's great to know that it's appreciated. Your wonderful feedback made our day! We look forward to serving you again in the future.
Juan Francisco C April 28, 2024
Tom was very attentive with our needs and always kept communicating with us about any issues that we had. I would highly recommend Tom to any of our friends and family that are looking to getting a loan to buy their home.
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: I'm thrilled to hear that Tom Selander of Primary Residential Mortgage, Inc. provided such exceptional service to you, Juan. Communication and attentiveness are key to ensuring a smooth loan process, and it sounds like Tom hit the mark. Thank you for taking the time to share your experience and for your high rating. We appreciate your recommendation and look forward to helping your friends and family with their home loans in the future.