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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

301 Review(s)
4.97
Leilani S December 26, 2023
He was very patient with me and my fiancé as we are first time buyers, he was very kind and informative! He was an absolute joy to work with!
Reply from Tom Selander: Thanks for your stellar rating and wonderful review, Leilani! It's fantastic to hear that Gregory Crowley from Primary Residential Mortgage, Inc. was able to provide you with a patient, kind, and informative service. We're thrilled that you found joy in working with him, especially as first-time home buyers. We value and appreciate your feedback greatly.
Kevin O December 18, 2023
Tom was excellent throughout the whole process. He jumped in to save the deal. My client could not be more thankful for his hard work. Can;t wait to work on the next one wit Tom!
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: Kevin, Thank you for your kind words and positive feedback. It was my pleasure to jump in and help secure the deal for your client. This is exactly why I love what I do at Primary Residential Mortgage, Inc. I'm eagerly looking forward to working on our next project together. Thanks again for your support and trust.
Gloria V December 15, 2023
Tom make the process of buying a house super smooth, his super attentive his explain everything super well. Thank you so much for your hard work
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: I'm incredibly grateful for your positive feedback, Gloria. It was an absolute delight to assist you with the process of buying your house. At Primary Residential Mortgage, Inc., we believe in keeping things transparent and smooth for our clients, so I'm glad to hear that you found my explanations helpful. Thank you for acknowledging the hard work - it's clients like you that make it all worthwhile. Here's to your new home!
Alicia B December 15, 2023
As usual, it was a pleasure.
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: I'm immensely grateful for your kind words, Alicia. Your positive feedback fuels my motivation to keep striving for excellence in what I do. Here at Primary Residential Mortgage, Inc., we prioritize client satisfaction, and I'm thrilled that you had a pleasant experience once again. Looking forward to assisting you in the future. Thanks again for your wonderful review and for the perfect 5-star rating!
Wayne M November 29, 2023
Exceptional Service
Reply from Gregory Crowley: I'm delighted to hear about your positive experience, Wayne! It's always my goal to provide exceptional service and I'm glad to have hit the mark with you. Your kind words and perfect rating are greatly appreciated. Feel free to get in touch if you need any further assistance. Thank you for choosing Primary Residential Mortgage, Inc., and for taking the time to leave such a fantastic review.