Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
350 Review(s)
4.97
Kashonna July 4, 2024
You're the BEST!
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: Thank you so much, Kashonna, for your glowing review and perfect rating! We're thrilled to know that your experience with Tom Selander at Primary Residential Mortgage, Inc. was excellent. We always strive to be the best in what we do, and your feedback confirms we're on the right track. Feel free to reach out to us for any future needs.
Monique July 3, 2024
When I first met Tom we sit down and discuss my credit and what I need to do to get where I need to be with his patience his education he taught me the value of credit I appreciate everything that he did for me and he when he said I can call on him at any time that made me feel wonderful to have a person like that in my corner I can't thank him enough and again thank you Tom.
Reply from Tom Selander: Ms. Monique, Thank you so much for your wonderful review! It was a pleasure working with you on the purchase of your first home. I know the home-buying process can be stressful, but you handled it brilliantly and made it to the finish line. I can tell how excited you are about your new home! Please don't hesitate to reach out if you need anything in the future. Congratulations again! Best wishes, Tom Selander
Michael Wayne June 30, 2024
He went above and beyond my expectations as well as continue to work on our loan until we were approved
Reply from Tom Selander: Thank you very much, Michael. It's heartening to hear that you had a positive experience with Gregory Crowley at Primary Residential Mortgage, Inc. Your feedback is invaluable to us, and we are delighted to know that he exceeded your expectations and worked diligently on your loan until approval. We strive to provide excellent service and your 5-star rating is greatly appreciated. Looking forward to assisting you in the future.
Hermeshia June 12, 2024
Tom was so knowledgeable and helpful. He made my homebuying experience so calm and easy!
Reply from Tom Selander: Hermeshia, I really appreciate you taking the time to leave me your feedback. It was great working with you on the purchase of your 1st home. I look forward to working with you again one day:) Congratulations!! Tom Selander
Teresa May 31, 2024
Tom, I enjoyed working with you and your team on this transaction.
I have a broker that I have worked with for 15+ years, and am very loyal to her, do not anticipate changing brokers.
Reply from Tom Selander: It's wonderful to hear that your experience with Tom Selander and the team at Primary Residential Mortgage, Inc. was enjoyable. We strive to maintain high standards and your positive review motivates us to continue doing so. We understand and respect your loyalty to your long-time broker. If the situation arises in the future where you need our services, we would be more than happy to assist. Thank you for your generous rating.