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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

301 Review(s)
4.97
Doug G January 19, 2024
Thanks for your communication along the way! Much appreciated!
Reply from Tom Selander: Thank you for your generous feedback, Doug. We're elated to hear that you had a positive experience with Tom Selander at Primary Residential Mortgage, Inc. We strive to provide excellent communication throughout the process and are glad that we met your expectations. We hope to assist you again in the future.
Kashonna W January 19, 2024
Thanks a million you are the best
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: I'm truly grateful for your kind words, Kashonna. It was a pleasure working with you and I'm delighted to hear you were satisfied with our services at Primary Residential Mortgage, Inc. Your 5-star rating means a lot to me. Remember, I'm just a phone call away if you need any further assistance. Thank you again for your trust and appreciation.
Khalilah Richardson January 8, 2024
Tom was great to work with! He was always available and took his time explaining each step of the process with me. He kept me informed of my options and provided me with valuable information for me to comfortably make the best decisions for myself that needed to be made.
Khalilah R January 8, 2024
Tom was always available and took his time explaining each step of the process with me. He kept me informed of my options and provided me with valuable information for me to comfortably make the best decisions for myself that needed to be made.
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: I'm incredibly touched by your kind words, Khalilah. It was a pleasure to help you through the mortgage process to purchase your first home! Seeing that you felt comfortable and able to make the best decisions is extremely rewarding. I am here for you should you need any more assistance in the future. Thanks again for choosing Primary Residential Mortgage, Inc., and for taking the time to leave such a wonderful review. Best Wishes! Tom Selander
Michael K R January 6, 2024
He helped me with every aspect of the process. He kept me informed with all the intricate details of everything that was going in. And whenever I needed to ask a question he was there to give an answer and if he didn't know he would find it out and reply back promptly.
Reply from Tom Selander: Thank you for your 5-star review, Michael. It's rewarding to hear that Tom Selander of Primary Residential Mortgage, Inc. was able to assist you thoroughly throughout the process. We pride ourselves on our commitment to information transparency and prompt responses. We'll ensure your positive feedback reaches Tom. Looking forward to serving your future mortgage needs.