Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
363 Review(s)
4.97
Philip January 16, 2025
Tom is the best!
Reply from Tom Selander: Wow, Philip, thanks so much! That means a lot to me. I really appreciate you taking the time to leave such a kind review. It's always my goal to provide the best possible experience, and hearing that I succeeded makes my day. I hope we get to work together again in the future!
Dana P January 14, 2025
I was nervous and unsure about the process until I received the first call from Tom. His calm demeanor and expertise guided me through an efficient and successful "clear to close." I cannot thank him enough for his patience and professionalism. Definitely will be referring others to Tom and your organization for sure! Thanks again for the superb customer service and support!!!
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: Hi Dana, thank you so much for your positive feedback and for giving me a 5-star rating! I'm glad that I was able to assist you through the process and help you feel more comfortable. I take pride in the work I do at Primary Residential Mortgage, Inc., and it's always a pleasure to hear that it's appreciated by our clients. It's also fantastic to know you'll be referring others - that's the highest compliment we can receive. Looking forward to assisting you, and those you refer, in the future. Thanks again, Dana! - Tom Selander
Tara December 31, 2024
I have been working with Tom for about 9 years. He is the absolute best. He been my lender in about 90% of my transactions. Very knowledgeable, understanding, the patience of JOB and always available when you have a question .
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: Tara, it's incredibly gratifying to know how much you value our work together. I strive to make every transaction smooth and stress-free, so I'm glad to hear that you've had such positive experiences. Your trust in me as your lender means a lot. I promise to continue providing the high level of service you've come to expect. Thank you for taking the time to share this wonderful review, and for your loyalty over the years. I look forward to many more years of working together.
Kashonna November 21, 2024
I appreciate all your assistance. thank You
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: Kashonna, Thank you so much for your kind words! It was a pleasure working with you, and I truly appreciate your trust and collaboration throughout the process. I’m also looking forward to working together again in the future and continuing to assist you with any real estate needs. Don’t hesitate to reach out if you need anything! Best! Tom
Angel November 16, 2024
Tom really was patient with Naudia and I, getting our paperwork done. Tom also explained everything in detail. He also break it down the value of becoming a homeowner. It is truly a great blessing 🙌 becoming a homeowner. Thank you. Tom & PRMI !
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: Angel, I enjoyed working with you and Naudia on the purchase of your first home! The goal is to make homeownership a smooth and understandable process for everyone involved, so I'm glad to know that you found this to be the case. Becoming a homeowner is indeed a great blessing, and I'm thrilled that I could assist you in reaching this milestone. Thank you for your kind words and the 5-star rating. Please let me know if I can ever do anything for you in the future. :) Enjoy your new home! -- Congratulations!! Tom Selander