Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
344 Review(s)
4.97
Wanda Reid
September 14, 2024
I'm new to the situation so I don't have anything to compare it with.
Lakeisha McFadden
September 1, 2024
Greg knew this was our first experience we were like babies fresh out the womb and he took our hands and guided us every single baby step and we couldn't appreciate him more..His personal and business phone was available 24/7 for any questions or fears we may have had..I usually do not like doing business unless I meet people face to face I never met him in person but his personal touches was definitely felt through the phone .He made us feel very comfortable..We could have went through our banks for loan and we met several of them in person and they did not make us feel comfortable or confident like Greg did so we chose Greg to help us in this process and get us to the end.Because of Greg we are now swimming in the backyard of our new home..Thank you so much Greg we will definitely recommend you to other potential home buyers
Reply from Gregory Crowley: Thank you so much for your kind words, Lakeisha. I'm delighted to hear that you felt comfortable and confident throughout your home buying process. It was my pleasure to guide you through each step and ensure your questions and concerns were addressed promptly. I believe in treating my clients like family, and I'm thrilled that my commitment to personal service resonated with you. I'm delighted that you're enjoying your new home - especially the backyard pool! I appreciate your recommendation and am here for any future mortgage needs you may have.
Alice L Wells
August 9, 2024
Being informed of everything step by step. Answers came in a timely manner and professionalism was at optimal.
Reply from Gregory Crowley: Thank you for the glowing review, Alice. I'm thrilled to hear that you found our process at Primary Residential Mortgage, Inc. transparent and timely. Your satisfaction is my top priority and I'm glad to know I was able to deliver. It was a pleasure working with you and I'm here for any future needs you may have.
Annette Distasio
August 1, 2024
I was on the listing side, so the client was not my buyer. But I did appreciate the updates from the lender.
Philip Harris
August 1, 2024
Tom is the best! Best lender you can get!
Reply from Tom Selander: Thank you, Philip! We're thrilled to hear that you had such a positive experience with Tom. Your feedback means a lot to us and reinforces our commitment to providing excellent service. We look forward to working with you again!