Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
363 Review(s)
4.97
Mark March 6, 2025
Well we were doing most of this from another state and Tom made the entire process a breeze.
I was highly impressed, 1st class all the way.
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: Thanks, Mark! It was truly a pleasure working with you, and I’m thrilled to hear the process felt seamless even from afar. Making things as smooth and stress-free as possible is always the goal, and I’m glad we could deliver. If you ever need anything or have any questions in the future, don’t hesitate to reach out—I’m always happy to help! Enjoy your new home! -- Congratulations!! Tom
Renee March 5, 2025
Tom and his team are always so great to work with. I appreciate all that he does to ensure a smooth transaction from start to finish.
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: Thank you for your thoughtful words, Renee! It was a pleasure working with you. My team and I are committed to ensuring every transaction is smooth and stress-free, and I’m delighted to hear we met that goal for you. Your satisfaction means the world to us, and we look forward to assisting you again in the future!
Joanne February 26, 2025
Greg was excellent to work with. Very informational, took time to explain every step we went through. He alway made time for me. Even during our snow storm and the bridges was shut down in his area, he called and emailed me daily to keep me informed. It was a pleasure working with him and would refer people to him. I don't think I could have worked with anyone any better
Reply from Tom Selander: Thank you so much, Joanne, for your wonderful review. We're thrilled to hear about your positive experience with Greg at Primary Residential Mortgage, Inc. It’s great to know he was able to support and inform you throughout the process, even during challenging circumstances. Your recommendation means a lot to us.
Thomas February 19, 2025
Your team really exceeded my expectations and your process was super quick and thats important in a mortgage partner!
Reply from Tom Selander: Thank you so much for your kind words and for the 5-star rating! We're thrilled to hear that our team exceeded your expectations and that you found our process quick and efficient. It’s great to know that we could provide the level of service you were looking for in a mortgage partner. If you have any further questions or need assistance in the future, feel free to reach out.
Karon M January 28, 2025
Thank you!!! Your team goes above and beyond!
Reply from Tom Selander: Thank you for your kind words, Karon! We're thrilled to hear that Gregory and the team exceeded your expectations. Your satisfaction is our top priority, and it's wonderful to know we hit the mark for you.