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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

298 Review(s)
4.97
Iniki G March 13, 2024
Tom was knowledgeable, willing to answer all my questions and concerns. He made my first home purchase a breeze and kept me informed every step of the way! Thank you Tom you were truly a pleasure to work with
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: Niki, it was a pleasure assisting you with your first home purchase. I'm glad I was able to make the process easy for you. I know it was a little bit of a journey, but you made it to the finish line! Don't hesitate to reach out if you have any future questions or needs. Thanks for the 5-star rating! Again, Congratulations!! Tom Selander
Calvin R M January 31, 2024
Down to earth easy to talk to very knowledgeable about his field. Encourage me when I thought I had no hope for a home. But we did it Thank you Tom.
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: I appreciate your kind words, Calvin. It's always rewarding to know that my experience and knowledge in the field have been beneficial to my clients. I'm thrilled that we were able to secure your new home, and I was more than happy to provide encouragement along the way. Remember, don't hesitate to reach out if you have any more questions or needs in the future. Thank you for your review and for choosing Primary Residential Mortgage, Inc. for your lending needs.
Doug G January 19, 2024
Thanks for your communication along the way! Much appreciated!
Reply from Tom Selander: Thank you for your generous feedback, Doug. We're elated to hear that you had a positive experience with Tom Selander at Primary Residential Mortgage, Inc. We strive to provide excellent communication throughout the process and are glad that we met your expectations. We hope to assist you again in the future.
Kashonna W January 19, 2024
Thanks a million you are the best
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: I'm truly grateful for your kind words, Kashonna. It was a pleasure working with you and I'm delighted to hear you were satisfied with our services at Primary Residential Mortgage, Inc. Your 5-star rating means a lot to me. Remember, I'm just a phone call away if you need any further assistance. Thank you again for your trust and appreciation.
Khalilah Richardson January 8, 2024
Tom was great to work with! He was always available and took his time explaining each step of the process with me. He kept me informed of my options and provided me with valuable information for me to comfortably make the best decisions for myself that needed to be made.