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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

335 Review(s)
4.97
Michael Wayne Barker Jr June 30, 2024
He went above and beyond my expectations as well as continue to work on our loan until we were approved
Reply from Tom Selander: Thank you very much, Michael. It's heartening to hear that you had a positive experience with Gregory Crowley at Primary Residential Mortgage, Inc. Your feedback is invaluable to us, and we are delighted to know that he exceeded your expectations and worked diligently on your loan until approval. We strive to provide excellent service and your 5-star rating is greatly appreciated. Looking forward to assisting you in the future.
Hermeshia McCanick June 12, 2024
Tom was so knowledgeable and helpful. He made my homebuying experience so calm and easy!
Reply from Tom Selander: Hermeshia, I really appreciate you taking the time to leave me your feedback. It was great working with you on the purchase of your 1st home. I look forward to working with you again one day:) Congratulations!! Tom Selander
Teresa Cooper May 31, 2024
Tom, I enjoyed working with you and your team on this transaction. I have a broker that I have worked with for 15+ years, and am very loyal to her, do not anticipate changing brokers.
Reply from Tom Selander: It's wonderful to hear that your experience with Tom Selander and the team at Primary Residential Mortgage, Inc. was enjoyable. We strive to maintain high standards and your positive review motivates us to continue doing so. We understand and respect your loyalty to your long-time broker. If the situation arises in the future where you need our services, we would be more than happy to assist. Thank you for your generous rating.
Sonya Birch May 15, 2024
Tom was very knowledgeable and answered all my questions in a timely and thorough manner. He kept me informed with the progress of loan. Every correspondence we had was very professional and I felt like he cared about making sure I understood the details of my loan. I wasn't just a number and commission to him. Hands down he made this process easy to navigate through. I really appreciate him.
Reply from Owner: Sonya, I really appreciate you taking the time out to share your experience! It was great to work with you on the purchase of your first home. Please let me know if I can ever do anything for you and your family in the future. :) -- Congratulations!! Tom Selander
Sonya Nicole Birch May 14, 2024
Tom was very knowledgeable and answered all my questions in a timely and thorough manner. He kept me informed with the progress of loan. Every correspondence we had was very professional and I felt like he cared about making sure I understood the details of my loan. I wasn't just a number and commission to him. Hands down he made this process easy to navigate through. I really appreciate him.
Reply from Thomas Selander | Branch Manager | Primary Residential Mortgage, Inc.: Sonya, I really appreciate you taking the time out to share your experience! It was great to work with you on the purchase of your first home. Please let me know if I can ever do anything for you and your family in the future. :) -- Congratulations!! Tom Selander