Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
688 Review(s)
4.96
Sydny M
December 20, 2023
Brandon went to bat for us every single time! He explained everything twenty times over if we needed it. Brandon got us deals and helped every step of the way. He is a master of his craft! He and his team were exceptional, caring, and the best in Pensacola.
Reply from Brandon Scapin: I'm incredibly grateful for your kind words, Sydny. It was a pleasure working with you throughout the process. Your understanding and patience when things needed to be explained multiple times made my job much easier. I make it my mission to ensure clients like you get the best possible deals and assistance, and to hear that you felt well-served is the ultimate compliment. Thank you for choosing me and the team here at Primary Residential Mortgage, Inc. to assist you. Your feedback truly made our day!
Mika King
December 19, 2023
Brandon was quick to update when things were needed for the process. He was efficient in getting it sent in and able to explain things in layman’s terms. He was with us through every step of the process, which isn’t like most. He was kind, considerate, and made sure to make sure we didn’t feel anxious about anything. Use them to do your mortage loan!
Mika King
December 19, 2023
Brandon was quick to update when things were needed for the process. He was efficient in getting it sent in and able to explain things in layman’s terms. He was with us through every step of the process, which isn’t like most. He was kind, considerate, and made sure to make sure we didn’t feel anxious about anything. Use them to do your mortage loan!
Mika K
December 19, 2023
Brandon was quick to update when things were needed for the process. He was efficient in getting it sent in and able to explain things in layman’s terms. He was with us through every step of the process, which isn’t like most. He was kind, considerate, and made sure to make sure we didn’t feel anxious about anything.
Reply from Brandon Scapin: Thank you for taking the time to provide such a detailed review, Mika. Your feedback genuinely means a lot to me. I strive to maintain transparency and open communication with all my clients to ensure they feel secure and informed throughout the entire process. I'm delighted that you had a positive experience with me at Primary Residential Mortgage, Inc. Don't hesitate to reach out if you ever need assistance in the future!
JAMES A
December 15, 2023
Michael is one of the best in the business! Always a pleasure and I never worry about the mortgage end!
Reply from Michael Scapin: I'm genuinely grateful, James, for such a positive review and 5-star rating. It's always a delight to assist you in your mortgage needs. It's my highest purpose to ensure that the mortgage end of your dealings is stress-free. I'm glad to hear that you feel secure with the services we provide at Primary Residential Mortgage, Inc. Your trust in me is truly appreciated, and I look forward to future opportunities to serve you. Thanks again!