Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
692 Review(s)
4.96
HEATHER H
March 25, 2024
Thank you for a smooth closing! Many blessings!
Christopher M
March 24, 2024
John was amazing to work with!!!
Reply from John Scapin: Thank you, Christopher, for your kind words and for taking the time to provide such a wonderful review. I'm glad to hear that you had a positive experience working with me at Primary Residential Mortgage, Inc. Your satisfaction is my top priority and your feedback means a lot. It was a pleasure serving you. Thanks again!
Makala Maloney
March 24, 2024
Michaela M
March 24, 2024
John was a great communicator through our lending process. What I like most about him is his personal touch and empathy for his clients. For me customer service is everything. Thank you!!! We love our new home and able to get a better rate than other lenders we shopped with.
Reply from John Scapin: I'm really glad to hear about your positive experience, Michaela. It was truly a pleasure assisting you throughout the lending process. Your satisfaction is my top priority, therefore I'm thrilled that my personal touch and empathy met your expectations. I'm overjoyed that you love your new home and that we were able to secure a better rate for you. Thank you for your kind words and for the 5-star rating. It means a lot to me and the whole team here at Primary Residential Mortgage, Inc. Don't hesitate to get in touch if you need anything else in the future. Enjoy your new home!
Saraya Ellis
March 15, 2024
This whole home buying process was terrifying, especially with my time line. I went to other places who didn’t even try to listen to me. I called on a whim, and he squeezed me in the same day. Not only did I feel heard, but I left feeling like I had hope during unexpected circumstances. Throughout the whole process he has been very kind, communicative, efficient, and successful. Overall, I felt super confident having Michael on my team. He’s the reason I successfully own my own home. You know when you’re in his office, he’s going to give you 100%. Thankyou for everything!