Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

460 Review(s)
Gregory J H January 18, 2022
Mr John Scapin is an exceptional Production Manager and Loan Officer, and it was our extreme pleasure to have had the privilege to work with him every step of the home purchasing process. I am USAF/military veteran, and after 30 years of service, moving and deploying all around the world, my wife and were finally ready to retire, downsize and move back home to Florida. Mr Scapin was first introduced to us by our very first realtor in Pensacola Florida nearly a year ago. And for the next year, John stuck by us every frustrating step of the way as we endured a hot sellers' market, and journey that would take us from Pensacola in the panhandle, all the way southeast to Daytona, back west to Cedar Key, down the coast to Homosassa and ultimately back up to Inglis Florida. And despite having several homes slipping away from under us due to one reason or another (cash or highest-bidder offer, unfavorable home inspection), we were finally able to secure a lake house that we fell in love with in Inglis Florida, near Crystal River. And through it all, John was still right there ready, willing, and able to guide us through the complex world of closing on our home. And for all these reasons, my wife and I are incredibly grateful for Mr John Scapin and his team at Primary Residential Mortgage. Thank you so much for having such a consummate professional and personal member on your team. He truly made us feel like family and always knew that he had our back. God bless, Greg and Patricia Horvath
Destin E C January 18, 2022
Everything went smoothly and professionally.
Thi Thanh Phuong D January 10, 2022
Thanks so much John. My documents and situation were a mess and you were really patient and helpful. Without your help, I would never be able to make it.
Barbara A W December 31, 2021
Michael has high communication and walked us through step by step of the process. He goes above and beyond to provide extraordinary customer experience!! We cannot express enough about how much we appreciate him!!! Thank you Michael!!!
Todd D J December 23, 2021
This was the second loan that Michael helped me with. Both times he was clear and timely in his communication of the process and what he would need. This time recognized a desire on my part to close the loan in a timely fashion and did so.