Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
689 Review(s)
4.96
John D
October 16, 2023
I'll stay in touch, John. It was nice working with you
Reply from John Scapin | Production Manager/Loan Officer | Primary Residential Mortgage, Inc.: Enjoyed working with you John!!! thanks again; I am here and at your service!!!
Lisa Y C
October 3, 2023
Extremely helpful and made you feel to reach out to him if you need assistance with anything
Reply from Michael Scapin: Thank you for your kind words and excellent rating, Lisa! I'm thrilled to hear that you had a positive experience with me at Primary Residential Mortgage, Inc. I aim to make myself available and easily accessible to all my clients, so I'm glad to hear that you felt comfortable reaching out. Looking forward to assisting you with your future needs. Thanks again for taking the time to leave a review.
Dayle A G
September 18, 2023
follow up and personal contact
Reply from John Scapin: I appreciate your positive review, Dayle. Your feedback means a lot to me and the team here at Primary Residential Mortgage, Inc. I'm glad to hear you appreciated the follow up and personal contact. Our aim is to provide a friendly, personalized service and it's rewarding to know it has been noticed. I look forward to working with you again in the future. Thank you for choosing us. Best regards, John Scapin.
Sienh Cindy B
September 18, 2023
John has been amazing and supportive throughout this whole process.
Reply from John Scapin | Production Manager/Loan Officer | Primary Residential Mortgage, Inc.: So happy for you guys and please don't hesitate to reach out to me for anything anytime!!!
Katherine M P
September 13, 2023
John was with me through the end ensuring everything was in line for us to close. Checking in and working with me while I was moving across the country.
Reply from John Scapin | Production Manager/Loan Officer | Primary Residential Mortgage, Inc.: It was such a pleasure working with you!!!