Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
692 Review(s)
4.96
Justin M K
September 7, 2023
John is top 2 and he’s not 2
Reply from John Scapin | Production Manager/Loan Officer | Primary Residential Mortgage, Inc.: Thanks so much Justin🙏😀Really appreciate you!!!
Rebecca S
September 6, 2023
John consistently went above and beyond to ensure this closing happened, and that I got the Hometown for Heroes program. He always answered questions promptly and had my best interest in mind. He knows this industry and is well-suited for it.
Reply from John Scapin | Production Manager/Loan Officer | Primary Residential Mortgage, Inc.: Finally!!! Hope you enjoy your home❤️🙏😀
TERRIE F
September 3, 2023
Michael was professional from start to finish. He was very timely in all communications to myself and my clients.
Hector Francisco O
August 20, 2023
The whole process was amazing. Brando was very reachable and answered all my questions right away
Reply from Brandon Scapin: I'm thrilled to hear that you had such a positive experience, Hector! It was my pleasure to assist you through the mortgage process at Primary Residential Mortgage, Inc. Your satisfaction is my top priority, so I'm glad I was able to answer all your questions in a timely manner. Thank you for taking the time to leave such a glowing review and for the full rating. If you have any more questions in the future, don't hesitate to reach out.
Tate E L
August 14, 2023
He was very helpful, clear, and kind. He made the whole process easy and seemed to be an expert in the matter.
Reply from Michael Scapin: Thank you for your kind words, Tate! I'm so glad that I could make the process easy and answer any of your questions. I'm proud to be a part of Primary Residential Mortgage, Inc. and strive to provide the best customer service.