Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
546 Review(s)
4.91
Cathy T
March 11, 2024
I appreciate everything you and your team have done to help "the kids" buy their first home. They are so excited to start this new chapter together. Thank you for making their dreams come true!
Reply from Frank Young: It was a pleasure working with you, Cathy! I am so glad to hear that the kids are happy. I wish them nothing but happy memories in their new home.
Melissa C
March 9, 2024
Kristin added that warm personal touch with our buyers. She made our buyers feel she understood their needs and they appreciated the patients she gave them. I can't wait to work together again.
Reply from Frank Young: Thank you for the feedback, Melissa - I look forward to working with you again, too!
Shelley L K
March 9, 2024
Kristin made sure we felt comfortable with the process from start to finish.
Reply from Kristin Woods: I'm so pleased to hear that your experience was positive and that I was able to provide you with the high standard of service you deserve. Your feedback is greatly appreciated, and I am always here for any future questions and all of your mortgage needs. Thank you for choosing Primary Residential Mortgage, Inc. and for your kind review. - Kristin Woods
William Patrick K
March 9, 2024
Weekly updates emailed every Friday. Very attentive and available for questions or concerns. Overall positive personality!
Reply from Kristin Woods: Thank you! I am happy to hear that your experience was positive and that I was able to address your questions promptly. Your feedback is greatly appreciated, and I am always here for any future questions and all of your mortgage needs. Thank you for choosing Primary Residential Mortgage, Inc. and for your kind review. - Kristin Woods
Joshua E M
February 29, 2024
Frank was very helpful and explained each step of the process along the way
Reply from Frank Young: I'm so grateful for your kind words, Josh. It's fantastic to hear that you were satisfied with my responsiveness and guidance throughout the process. I always aim to provide top-notch service, and your positive feedback is a testament to that commitment. Thank you for your 5-star review! Best, Frank Young.