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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

558 Review(s)
4.91
Cintia Valladares H February 15, 2024
Frank is very professional
Reply from Frank Young: I'm absolutely thrilled to hear your positive feedback, Cintia! It was a pleasure working with you. Your kind words affirm my commitment to professionalism in serving our clients at Primary Residential Mortgage, Inc. Thank you for entrusting me with your business and for leaving a 5-star rating. If there's anything else you need in the future, don't hesitate to reach out.
Lori R February 6, 2024
Because Frank was able to recommend "re-casting" after we closed on this loan, we were able to move the client's search along and get them into a home!
Reply from Frank Young: I'm really glad to hear that the recommendation to re-cast the loan worked out so well for your client, Lori. It's always satisfying to know I could assist in making the home buying process smoother and more successful. Thank you for the 5-star review and for choosing Primary Residential Mortgage, Inc. I look forward to the possibility of working with you again in the future!
Terri R January 28, 2024
Appreciate the smooth transaction from your team!
Alison M S January 26, 2024
Walked us through everything, super responsive.
Reply from Frank Young: I'm so grateful for your kind words, Alison. It's fantastic to hear that you were satisfied with my responsiveness and guidance throughout the process. Here at Primary Residential Mortgage, Inc., we always aim to provide top-notch service, and your positive feedback is a testament to that commitment. Thank you for your 5-star review! Best, Frank Young.
Nicholas J R January 25, 2024
Frank was always available to take our calls, or if not he returned our call shortly after. He answered our questions in a way that made some complex topics make sense.
Reply from Frank Young: I'm thrilled to hear that you had a positive experience, Nicholas! My goal at Primary Residential Mortgage, Inc. is to make the mortgage process as smooth and understandable as possible for my clients. I'm glad I could be there to answer your calls and explain the more complex topics to you. I appreciate your 5-star rating and your kind words. Looking forward to working with you again in the future. Best, Frank Young.