Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
554 Review(s)
4.91
Shelley L K
March 9, 2024
Kristin made sure we felt comfortable with the process from start to finish.
Reply from Kristin Woods: I'm so pleased to hear that your experience was positive and that I was able to provide you with the high standard of service you deserve. Your feedback is greatly appreciated, and I am always here for any future questions and all of your mortgage needs. Thank you for choosing Primary Residential Mortgage, Inc. and for your kind review. - Kristin Woods
William Patrick K
March 9, 2024
Weekly updates emailed every Friday. Very attentive and available for questions or concerns. Overall positive personality!
Reply from Kristin Woods: Thank you! I am happy to hear that your experience was positive and that I was able to address your questions promptly. Your feedback is greatly appreciated, and I am always here for any future questions and all of your mortgage needs. Thank you for choosing Primary Residential Mortgage, Inc. and for your kind review. - Kristin Woods
Joshua E M
February 29, 2024
Frank was very helpful and explained each step of the process along the way
Reply from Frank Young: I'm so grateful for your kind words, Josh. It's fantastic to hear that you were satisfied with my responsiveness and guidance throughout the process. I always aim to provide top-notch service, and your positive feedback is a testament to that commitment. Thank you for your 5-star review! Best, Frank Young.
Lisa Anne S
February 25, 2024
Kristin was very professional, positive, and helpful. She was quick to respond to all of my questions and eased my fears throughout the process. Her attention to detail and honest concern for my best interest made this process much less stressful.
Reply from Kristin Woods: I'm so pleased to hear that your experience was positive and that I was able to provide you with the high standard of service you needed. Your feedback is greatly appreciated, Lisa. It was truly my pleasure to assist you through the process and ensure that your best interest was my top priority. I am always here for any future questions or mortgage needs you may have. Thank you for choosing Primary Residential Mortgage, Inc. and for your kind review. - Kristin Woods
Andrew J
February 22, 2024
Great transaction and smooth closing with Frank!
Reply from Frank Young: It's fantastic to hear that you were satisfied with my responsiveness and guidance throughout the process. I always aim to provide top-notch service, and your positive feedback is a testament to that commitment. Thank you for your 5-star review! Best, Frank