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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

539 Review(s)
4.91
Shahadah F W January 13, 2024
I love how Frank would break down the financial aspect to me because I wasn’t familiar with a lot of terms/words.
Reply from Frank Young: I am beyond grateful for your positive feedback, Shahadah. Providing clarity around the financial aspects of our work here at Primary Residential Mortgage, Inc. is of utmost importance to me. It was an absolute pleasure to help guide you through the unfamiliar terms and concepts. Your satisfaction is my priority. Thank you for the stellar 5-star rating. I hope to assist you again in the future. Best regards, Frank Young.
Michael R D January 12, 2024
Very easy to work with. Extremely professional, helpful, and willing to answer any and all questions in a very timely manner.
Reply from Frank Young: I'm sincerely grateful for your positive feedback, Michael. It was an honor to support you throughout this process. At Primary Residential Mortgage, Inc., we always aim to deliver a professional service and timely responses. If you have any more questions or need further assistance, feel free to reach out. Thank you for the five-star rating, it truly means a lot. Best, Frank Young.
Rob S January 3, 2024
Frank and his team do a great job!
Reply from Frank Young: I'm glad to hear you had a positive experience with my team and me, Rob. Your feedback is greatly appreciated. Ensuring our clients are satisfied with our service at Primary Residential Mortgage, Inc. is our top priority. Thank you for the stellar rating, and don't hesitate to reach out if you need anything in the future.
Debbie R December 26, 2023
Thanks for your help with this deal. Your patience with the client helped the transaction go smoothly.
Reply from Frank Young: I'm truly grateful for your kind words, Debbie. Helping you navigate through this transaction smoothly was my top priority. I'm glad to hear that my efforts had a positive impact. Your satisfaction is incredibly important to us at Primary Residential Mortgage, Inc. If there's anything else you need, don't hesitate to reach out. Thank you for giving us a perfect rating!
Amanda B December 22, 2023
Frank and his team are amazing! Very communicative and ON IT! My client and I were informed every step of the way during the transaction! I would highly recommend Frank and his team! I look forward to working with them again!
Reply from Frank Young: I'm incredibly grateful for your kind words, Amanda. It's very rewarding to hear that you and your client were pleased with our communication and efficiency throughout the transaction. Your endorsement means a lot to us. We also anticipate the opportunity to work with you again at Primary Residential Mortgage, Inc. Thank you for taking the time to provide such a positive review.