Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
623 Review(s)
4.92
Kelley June 20, 2024
I consider it a privilege to work with Frank Young. Having worked in real estate for 15 years he stands out as a seasoned hardworking professional dedicated to my clients success and most importantly willing to take the extra creative steps to get our clients great lending options. Working with Frank is straightforward, and smooth. He is experienced, knowledgable and therefore a terrific problem solver. His communication throughout the process with the client and with me and is clear and timely. Highly recommend !
Reply from Frank Young: Kelley, thank you for the fantastic review! My team and I are dedicated to delivering top-notch customer service to both our borrowers and referral partners. I am confident that we will have many more successful transactions together.
Rick June 17, 2024
You and your team were easy to work with and I appreciated your proactive communications. Thanks, Frank!
Reply from Frank Young: Thank you, Rick, for the excellent review! I'm thrilled to take on more transactions with you in the future.
Scott June 13, 2024
Frank Young was great at communicating and helping a young couple through the process. He was even available to help when he was out of the country. Truly dedicated, professional, and helpful. Thank you
Reply from Frank Young: Thank you, Scott, for the excellent review! I am excited to work on more transactions with you in the future.
Hope June 10, 2024
I have worked with Frank and his team for several years. I never have to worry about my loan closing on time. His team keeps me up to date on a regular basis so there is no doubt where we are in the process. I would highly recommend. Frank Young to any buyer or someone looking to refinance.
Reply from Frank Young: Thank you so much for the amazing review, Hope. My team and I are committed to ensuring that the home buying journey is as stress-free as possible for both buyers and agents. We cherish the opportunity to work with you and are excited about creating more happy homeowners in the future together.
Deborah Kay June 7, 2024
Kristen was able to put everything together in a very short time frame. She was always available to talk and answer all of my questions. I was very happy with her help in getting me into my new Condo!
Reply from Kristin Woods: I'm so thrilled to hear that you're satisfied with the service provided, Deborah. Your feedback means a lot to me. I'm glad I could assist in making your experience with Primary Residential Mortgage, Inc. a swift and efficient process. It was a pleasure helping you secure your new condo. Should you have any further questions or needs, don't hesitate to reach out. Here's to your new home!