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Client Reviews

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

557 Review(s)
4.91
Christina L C April 20, 2024
Frank was very patient and accommodating of my lack of technology skills on a number of occasions in order to get paperwork signed and ready for settlement. He is also very quick to respond to texts and phone messages which is always greatly appreciated!
Reply from Frank Young: Thank you for your kind words and positive feedback, Chris. It was my pleasure to assist you on this journey. I hope you create many happy memories in your new home.
Mike M April 12, 2024
Everything was great. Consistent communication with myself and the clients. Franks knowledge was top notch and he was always willing to help.
Reply from Frank Young: Thank you for entrusting me with your buyers and for the positive feedback. I look forward to working with you again.
Amanda B April 4, 2024
Will was on top of everything! Making sure my client understood the process and even met with him several times in person to make sure my client with comfortable with everything. Will went above and beyond to close this deal. I highly recommend Will to any Realtor who is looking for a reliable, communicative and trusted loan officer.
Reply from William Tokarski: I'm sincerely thankful for your kind feedback, Amanda. It was my pleasure to work with your client and ensure they fully comprehended the process. At Primary Residential Mortgage, Inc., we aim to provide the utmost care and support during these transactions. Your recommendations are highly appreciated and I look forward to assisting any future clients that come my way. Thanks again for entrusting me with this responsibility.
Joanne R March 31, 2024
From the moment I met Frank I felt so much more relaxed. He was welcoming and we could tell he really loves his job. Frank made the first time home purchase a great experience for us. He was willing to answer every question and explained things in a way that we could understand. He is definitely someone I would love to go to for the future and refer others.
Reply from Frank Young: Thank you very much for the wonderful feedback. I am thrilled to know that you were satisfied with the level of support and guidance I provided during the process. My goal is always to deliver exceptional service, and your positive feedback is a great testament to that. Thank you for taking the time to leave a 5-star review!
Christopher J H March 31, 2024
Frank was extremely informative and helpful throughout this entire process. He always made sure we understood why he was doing everything and was happy to explain and answer any questions as many times as we needed. He took away a lot of stress and confusion. We appreciate his efficiency and great attitude throughout the process. He was a pleasure to work with and we will definitely consider working with him again in the future.
Reply from Frank Young: Thank you for the excellent review. I take pride in going above and beyond for every borrower. It was a pleasure working with you.