Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
552 Review(s)
4.91
Kevin Duane C
March 31, 2024
Communication with Will and the team was stellar. Whether something was needed or just answering a question, responses were quick and helpful.
Reply from William Tokarski: It's absolutely rewarding to hear such positive feedback, Kevin. I'm glad that you found our communication effective and prompt. Here at Primary Residential Mortgage, Inc., we strive to provide the best service to our valued clients. Your satisfaction is our top priority. Thank you for the perfect rating and for choosing us for your mortgage needs.
Cathy T
March 11, 2024
I appreciate everything you and your team have done to help "the kids" buy their first home. They are so excited to start this new chapter together. Thank you for making their dreams come true!
Reply from Frank Young: It was a pleasure working with you, Cathy! I am so glad to hear that the kids are happy. I wish them nothing but happy memories in their new home.
Melissa C
March 9, 2024
Kristin added that warm personal touch with our buyers. She made our buyers feel she understood their needs and they appreciated the patients she gave them. I can't wait to work together again.
Reply from Frank Young: Thank you for the feedback, Melissa - I look forward to working with you again, too!
Shelley L K
March 9, 2024
Kristin made sure we felt comfortable with the process from start to finish.
Reply from Kristin Woods: I'm so pleased to hear that your experience was positive and that I was able to provide you with the high standard of service you deserve. Your feedback is greatly appreciated, and I am always here for any future questions and all of your mortgage needs. Thank you for choosing Primary Residential Mortgage, Inc. and for your kind review. - Kristin Woods
William Patrick K
March 9, 2024
Weekly updates emailed every Friday. Very attentive and available for questions or concerns. Overall positive personality!
Reply from Kristin Woods: Thank you! I am happy to hear that your experience was positive and that I was able to address your questions promptly. Your feedback is greatly appreciated, and I am always here for any future questions and all of your mortgage needs. Thank you for choosing Primary Residential Mortgage, Inc. and for your kind review. - Kristin Woods