Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
2531 Review(s)
4.93
Nicholas P
April 12, 2024
My experience with Lori Muller at PRMI was nothing short of exceptional. Lori was incredibly professional, handling every aspect of the loan process with expertise and efficiency. She impressed me with her proactive approach, ensuring that everything moved smoothly from start to finish.
What truly set Lori apart was her amazing support team, enhancing the overall experience with their coordinated efforts. It's clear they are well-versed in their roles, providing a seamless service that complements Lori's skills perfectly.
Above all, Lori makes things happen. Whether it was securing the best rates or meeting tight deadlines, she consistently went above and beyond to meet my needs. Her knowledge, support team, and ability to deliver results make Lori Muller a highly recommended Loan Officer for anyone looking to navigate the loan process with ease and confidence.
Reply from Lori Muller: Thank you so much for the fantastic review, Nicholas! I'm thrilled to hear that you had such a positive experience with me and my team at Primary Residential Mortgage, Inc. Your kind words mean a lot. We strive to provide the best service possible and we're delighted to know that our efforts were well received in your case. Your journey through the loan process is exactly what we aim for - smooth, efficient, and confident. We take pride in our proactive approach and are pleased to hear it made a significant difference to your experience. Our team is indeed well-versed in their roles and it's wonderful to see their hard work recognized. It was a pleasure to help you secure the best rates and meet your tight deadlines, and I'm so glad you felt supported throughout the entire process. We appreciate your high recommendation and it was truly a pleasure serving you as your Loan Officer. We look forward to assisting you with any future needs. Thanks again, Nicholas!
Herman Christopher S
April 12, 2024
She kept in touch and I kept me informed on the situation all the time
Reply from Isabel Chavez: I truly appreciate your positive feedback, Herman. Ensuring that you are kept up-to-date and well-informed throughout the process is a top priority for me at Primary Residential Mortgage, Inc. Your satisfaction is very important to our team. Thank you so much for the 5-star rating, it means a lot to us. Looking forward to assisting you with future mortgage needs. - Isabel Chavez
Elizabeth Carlisle H
April 12, 2024
Lori was a pleasure to work with. She was always available and took the time to answer all my questions.
Reply from Lori Muller: I enjoyed working with you Liz to purchase your first home in a perfect location for work and play!
Paul M
April 12, 2024
The whole loan experience was smooth.
Reply from Lori Muller: I'm delighted to hear that you found the loan process to be smooth, Paul. It's my goal at Primary Residential Mortgage, Inc. to ensure a seamless experience for every client. Your positive feedback and high rating mean a lot. Don't hesitate to get in touch if you need any further assistance. Thank you for choosing us for your mortgage needs.
Best regards, Lori Muller
Tita A. C
April 11, 2024
Great communication! Always on time with closing documents! My buyers love working along side of you and your team!!
Reply from Lynette Turpen | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm thrilled to hear such positive feedback, Tita! It's always a pleasure to deliver great service and meet the expectations of our clients. We appreciate your buyers' trust and look forward to future collaborations! Thank you for the 5-star rating 😍