Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
2530 Review(s)
4.93
Carolyn K K
April 10, 2024
Matt was awesome from the very beginning all the way to closing. He took the time to talk with us (even after hours) and shared what was happening each step of the way. He made the whole process painless - yet efficient. He was there with us a closing, which made us feel more comfortable. He and his team worked hard and fast on getting this done for us. I HIGHLY recommend and thank Matt - - I will most definite work with him in the future. Anytime we hear 'mortgage' - we say "Hey - I got a guy for you!"
Reply from Matt Hunter: Thank you Carolyn! One of the best reviews I have ever had. Your happiness is the direct result of the strong team we have here at PRMI, and the fact that all of the key decision makers are local. We can jump through hoops and get you taken care of. Speaking for everyone, we really appreciate your business and referrals!
Casey G
April 10, 2024
Dina is the best to work with! She talked us through the whole process and ensured we had a clear understanding of everything with our loan. Highly recommend!
Reply from Dina Tortorici | Loan Officer | Primary Residential Mortgage, Inc.: HI Casey,
It was a pleasure working for you and Kyle. thank you for the review, I very much appreciate it!!
Cesar V
April 10, 2024
She explained the whole process clearly and answered any questions I had.
Reply from Lynette Turpen | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I am truly grateful for your kind review, Cesar. It was a pleasure guiding you through the process. It's always my goal to make mortgage decisions as stress-free as possible for clients at Primary Residential Mortgage, Inc. Your high rating and positive feedback mean a lot to me. Looking forward to assisting you in the future!
Alexandra J
April 10, 2024
From start to finish, the process was seamless and efficient. The staff was incredibly knowledgeable and guided me through every step with clarity and patience.
The level of professionalism exhibited by your team was outstanding. They were always prompt in responding to my inquiries and made me feel valued as a customer.
Reply from Nhi Herrera | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Alex, thank you so much for such a kind 5 star review. I am grateful for your partnership and look forward to helping more families with you! Thanks for representing your clients so well and being amazing! :)
Bethany H
April 8, 2024
Such a pleasure working with Nhi and the entire team! Everyone was pleasant, professional, and very communicative. My entire team loves Nhi! We will certainly be referring more of our buyer clients your way.
Reply from Nhi Herrera | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you so much, Beth! It is always a pleasure working with you! I am so glad that we were able to help these first time buyers get into their lovely home together! :) Cheers to more families that we will help!