Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
270 Review(s)
4.99
Olga S
September 29, 2023
It was great working with you, the transaction was smooth, you provided updates that were very helpful!
Reply from Lynette Turpen | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you, Olga, for your kind words and the excellent rating. I'm truly pleased to hear that you found the transaction process smooth and my updates helpful. I always aim to provide the best service possible, and your feedback encourages me to continue doing so. It was a pleasure working with you and I look forward to having the opportunity to assist you or any of your clients with any future mortgage needs at Primary Residential Mortgage, Inc.
Joel A
September 25, 2023
Lynette was great with communication. They went above and beyond with their service.
Reply from Lynette Turpen | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you so much for your generous review, Joel. It was truly a pleasure to assist you! Helping you meet your goals is my top priority and I'm thrilled to hear that you felt well-communicated throughout the process. At Primary Residential Mortgage, Inc., we strive to deliver extraordinary service, so your feedback is incredibly rewarding. If there's anything else I can assist you with in the future, please don't hesitate to ask. I look forward to our next transaction.
Andrea E
September 22, 2023
Thank you!! Was very nice to work with you.
Reply from Lynette Turpen | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm incredibly grateful for your kind words, Andrea! It was truly a pleasure working with you as well. I'm pleased to know that you had a positive experience with Primary Residential Mortgage, Inc. and I'm always here if you or your clients need any more assistance in the future. Thank you for the fantastic rating!
Carrie A
September 15, 2023
Lynette has been great from the initial phone call to her congratulatory text. Lynette is very helpful and resourceful. I am so happy my husband and I trusted Lynette to help us through this process. She kept us in the loop and answered our questions along the way.
Lynette and her team are amazing and my family is happy with our new home purchase.
Thank you!
Reply from Lynette Turpen: Thank you so much for your kind words, Carrie. I'm thrilled to hear that you had such a positive experience and that my team and I were able to assist you effectively throughout your home buying journey. Your trust and satisfaction are our top priorities, and we're grateful for the opportunity to work with you. It was truly a pleasure to help you and your husband secure your new home. If you have any other questions in the future, please do not hesitate to reach out. Wishing you and your family all the best in your new home.
Erin Marie M
September 4, 2023
Wonderful experience in spite of a bit of a stressful transaction. Thank you Lynette.
Reply from Lynette Turpen | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: I'm truly delighted to hear that you had a wonderful experience, Erin, despite the stress that sometimes comes with these types of transactions. It was my pleasure working alongside you. Your kind words and the awesome rating are much appreciated. If you ever need help in the future, please don't hesitate to contact me at Primary Residential Mortgage, Inc. Thank you again.