Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
986 Review(s)
4.97
Katherine Ryan B
February 24, 2024
Renee was great!
Reply from Renee Hinojosa: I'm delighted to hear that you had a positive experience, Katherine! Your satisfaction is my top priority and I'm thrilled that it reflects in your feedback. Thank you for choosing me and Primary Residential Mortgage, Inc. for your needs. Please do not hesitate to reach out in the future.
Allison P
February 23, 2024
She was very educated in the field. She also provides amazing customer service.
Reply from Renee Hinojosa: Thank you so much for your kind words, Allison. I'm thrilled to hear that you found my services to be helpful and informative. Your satisfaction is my top priority, and I'm glad to have been able to deliver. Please don't hesitate to reach out if you need anything in the future. I appreciate the stellar rating and your time to review my service at Primary Residential Mortgage, Inc.
Joanne Z
February 19, 2024
Toby did an amazing job. I’m so grateful she got us to closing in a timely fashion. I am extremely satisfied and so are my clients.
Reply from Toby Leal: I'm thrilled to hear that you and your clients had a satisfactory experience with us, Joanne! Your feedback is truly appreciated. Ensuring a timely and smooth closing process is one of our top priorities at Primary Residential Mortgage, Inc. Thank you for the 5-star rating and your kind words. Looking forward to assisting you in the future.
Collin W
February 12, 2024
Professional
Great communication
Assisted with any questions we had
Reply from Toby Leal: I'm truly grateful for your review, Collin. It was a pleasure helping you with your queries and ensuring you had a clear understanding of the process. Your satisfaction is my top priority, and I'm delighted to know that you appreciated the level of communication and professionalism. It's reviews like yours that remind me why I love what I do at Primary Residential Mortgage, Inc. Thank you for taking the time to share your experience, and please don't hesitate to reach out if you need any further assistance.
Alan Roach
February 11, 2024
Renee has been a great loan officer for us both times that we have used her. She is always helpful and always there when we had any questions. She is very knowledgeable and always helped us in every step of the process.