Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
994 Review(s)
4.97
Pamela W
February 5, 2024
Renee made the loan process so simple and smooth! She stayed in contact with us through everything!!
Reply from Renee Hinojosa: I'm so glad to hear that you found the loan process to be simple and smooth, Pamela! Keeping you informed and making this as straightforward as possible is always a top priority for me. Thank you for taking the time to leave such a wonderful review and rating. I appreciate your trust in me and Primary Residential Mortgage, Inc. Don't hesitate to reach out if you ever need anything in the future.
Jacob Robert C
February 3, 2024
Renee was very detailed and professional. She took her time explaining everything to my wife and I and the few questions we had she was able to answer and clear things up. Very professional, courteous and friendly.
Reply from Renee Hinojosa: Jacob, thank you so much for your kind review. I'm delighted to know that you had a positive experience with my services at Primary Residential Mortgage, Inc. It was a pleasure explaining everything to you and your wife, and I'm glad I could answer all of your questions. Your satisfaction is my highest priority. I appreciate the perfect rating and your generous words. Looking forward to assisting you again if you need any help in the future!
Bianca Estrada
February 2, 2024
Toby was very helpful and answered all our questions we had in a timely manner!
Bianca A
February 2, 2024
She was very quick with information we needed and was available to answer all our questions we had!
Reply from Toby Leal: I'm delighted to hear about your positive experience, Bianca. My goal at Primary Residential Mortgage, Inc. is to provide prompt and clear information to all our clients. I'm glad I was able to assist you effectively. Please feel free to reach out anytime if you have any more questions. Your satisfaction is our top priority. Thank you for the perfect rating!
Silvia M V
February 2, 2024
She was very nice & polite. She would send me messages and emails to let me know the next step. She gave me her personal number, if I had any questions or problems.
Reply from Toby Leal: I truly appreciate your kind words, Silvia. It was a pleasure assisting you throughout the process. Communication is key and I'm glad you found our updates helpful. At Primary Residential Mortgage, Inc., we strive to keep our clients informed at every step. Please don't hesitate to reach out if you need anything else in the future. Thanks again for your 5-star review!