Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
986 Review(s)
4.97
Jesse Ray M
February 9, 2024
Renee was very helpful in all aspects of what I needed to do to purchase my forever home, she was always very sweet and answered any questions I had ( some pretty ridiculous), Renee made my house buying great!
Reply from Renee Hinojosa: I'm so glad to hear that you had a positive experience, Jesse! It was my pleasure to guide you through the home buying process and answer all your questions, no matter how big or small they were. I strive to make this process as smooth and enjoyable as possible. Remember, there's no such thing as a ridiculous question when it comes to such a significant investment. It was a joy to help you purchase your forever home. Should you or anyone you know needs assistance in the future, don't hesitate to reach out. Thank you for choosing me and Primary Residential Mortgage, Inc. Congratulations on your new home!
Edwin W
February 5, 2024
With the whole team, the communication was immaculate, every question was answered, professionalism and customer service were wonderful!!! Going through the whole process was like effortless and stress-free! We definitely will recommend Renee and the team and will use Renee on our next purchase!!!
Reply from Renee Hinojosa: I'm truly delighted to hear about your positive experience with our team at Primary Residential Mortgage, Inc. Ensuring a seamless and stress-free process for our clients is always at the forefront of our mission, so it's exhilarating to know we were able to deliver that for you. Your kind words and the exceptional rating you gave us are genuinely appreciated. It was a pleasure assisting you and I look forward to working with you on your next purchase. Thank you for recommending us, Edwin.
Pamela W
February 5, 2024
Renee made the loan process so simple and smooth! She stayed in contact with us through everything!!
Reply from Renee Hinojosa: I'm so glad to hear that you found the loan process to be simple and smooth, Pamela! Keeping you informed and making this as straightforward as possible is always a top priority for me. Thank you for taking the time to leave such a wonderful review and rating. I appreciate your trust in me and Primary Residential Mortgage, Inc. Don't hesitate to reach out if you ever need anything in the future.
Jacob Robert C
February 3, 2024
Renee was very detailed and professional. She took her time explaining everything to my wife and I and the few questions we had she was able to answer and clear things up. Very professional, courteous and friendly.
Reply from Renee Hinojosa: Jacob, thank you so much for your kind review. I'm delighted to know that you had a positive experience with my services at Primary Residential Mortgage, Inc. It was a pleasure explaining everything to you and your wife, and I'm glad I could answer all of your questions. Your satisfaction is my highest priority. I appreciate the perfect rating and your generous words. Looking forward to assisting you again if you need any help in the future!
Bianca Estrada
February 2, 2024
Toby was very helpful and answered all our questions we had in a timely manner!