Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
994 Review(s)
4.97
Jacob Kenley W
February 10, 2024
She made things happen fast
Reply from Renee Hinojosa: Dear Jacob, I appreciate your positive feedback about your experience with me at Primary Residential Mortgage, Inc. I take pride in providing quick and efficient service to my clients. Your 5-star rating means a lot. It was a pleasure working with you. Looking forward to assisting you again in the future.
Michael S
February 10, 2024
She answered all our questions and was very patient with us for being first time homebuyers
Reply from Renee Hinojosa: I'm thrilled to hear how satisfied you are with your experience, Michael. Understanding that as first time homebuyers, you might have multiple questions, I aim to make the process as smooth and understandable as possible. Thank you for your 5-star rating and for trusting Primary Residential Mortgage, Inc. for your home buying needs. Please do not hesitate to reach out in the future.
Janet R
February 9, 2024
Thank you so much for always answering a text or call, even on the weekends, You are wonderful!!!
Reply from Toby Leal: I'm truly humbled by your kind words, Janet. I'm glad to know that I was able to help and provide the service you needed, even during the weekends. Here at Primary Residential Mortgage, Inc., we try to go the extra mile for our clients. Your 5-star rating and positive feedback mean a lot. Thank you once again!
Jesse Ray M
February 9, 2024
Renee was very helpful in all aspects of what I needed to do to purchase my forever home, she was always very sweet and answered any questions I had ( some pretty ridiculous), Renee made my house buying great!
Reply from Renee Hinojosa: I'm so glad to hear that you had a positive experience, Jesse! It was my pleasure to guide you through the home buying process and answer all your questions, no matter how big or small they were. I strive to make this process as smooth and enjoyable as possible. Remember, there's no such thing as a ridiculous question when it comes to such a significant investment. It was a joy to help you purchase your forever home. Should you or anyone you know needs assistance in the future, don't hesitate to reach out. Thank you for choosing me and Primary Residential Mortgage, Inc. Congratulations on your new home!
Edwin W
February 5, 2024
With the whole team, the communication was immaculate, every question was answered, professionalism and customer service were wonderful!!! Going through the whole process was like effortless and stress-free! We definitely will recommend Renee and the team and will use Renee on our next purchase!!!
Reply from Renee Hinojosa: I'm truly delighted to hear about your positive experience with our team at Primary Residential Mortgage, Inc. Ensuring a seamless and stress-free process for our clients is always at the forefront of our mission, so it's exhilarating to know we were able to deliver that for you. Your kind words and the exceptional rating you gave us are genuinely appreciated. It was a pleasure assisting you and I look forward to working with you on your next purchase. Thank you for recommending us, Edwin.