Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
February 23, 2024
"Kelly has been instrumental in our home-buying journey. This is our third home purchased with his assistance. He is always readily available to address any questions and concerns, making the process smooth and enjoyable."
September 30, 2023
Communication was lacking with my closing process this time around. I felt like I never knew what was going on. Responses took a long time.
Reply from Kelli White: Thank you, Andrea, for taking the time to share your experience with us at Primary Residential Mortgage, Inc. I'm sorry to hear that the communication during your closing process didn't meet your expectations. Customer satisfaction is our top priority, and we aim to keep our clients informed at every stage. I apologize if you felt left in the dark at any point. We'll take your feedback into account and are working on improving our response times. We appreciate your patience and hope to get another opportunity to serve you better in the future.
September 15, 2023
She pulled out of difficult situations well.
Reply from Kelli White: Thank you for taking the time to leave a review, Jae. I'm glad to hear that you felt I handled difficult situations effectively. I always strive to provide the best service possible, even when challenges arise. Your feedback is greatly appreciated, and it helps me to continue improving. Once again, thank you for choosing Primary Residential Mortgage, Inc. I look forward to potentially assisting you again in the future. Best, Kelli White.
September 14, 2023
Erica N J
July 31, 2023
Kelli was ‘can-do’ throughout the process, despite some unpredictable and unsure dynamics.
Reply from Kelli White: Thank you so much for the kind words, Erica! I'm so glad I was able to help you through a difficult process. I'm always here to answer any questions you may have.