Communication was lacking with my closing process this time around. I felt like I never knew what was going on. Responses took a long time.
Reply from Kelli White: Thank you, Andrea, for taking the time to share your experience with us at Primary Residential Mortgage, Inc. I'm sorry to hear that the communication during your closing process didn't meet your expectations. Customer satisfaction is our top priority, and we aim to keep our clients informed at every stage. I apologize if you felt left in the dark at any point. We'll take your feedback into account and are working on improving our response times. We appreciate your patience and hope to get another opportunity to serve you better in the future.
September 15, 2023
She pulled out of difficult situations well.
Reply from Kelli White: Thank you for taking the time to leave a review, Jae. I'm glad to hear that you felt I handled difficult situations effectively. I always strive to provide the best service possible, even when challenges arise. Your feedback is greatly appreciated, and it helps me to continue improving. Once again, thank you for choosing Primary Residential Mortgage, Inc. I look forward to potentially assisting you again in the future. Best, Kelli White.
September 14, 2023
Erica N J
July 31, 2023
Kelli was ‘can-do’ throughout the process, despite some unpredictable and unsure dynamics.
Reply from Kelli White: Thank you so much for the kind words, Erica! I'm so glad I was able to help you through a difficult process. I'm always here to answer any questions you may have.
Michael S J
July 14, 2023
Kelli…you went above and beyond in every way. Ours being a FSBO purchase and your willingness to take that on certainly meant more work. The dynamics while a bit sticky at times didn’t phase you an iota. Us being first time homebuyers also brought many “they want more info???” responses. Kelli always stayed 100% professional and personable throughout the entire process. It’s hard to imagine another lender that would have problem solved so quickly the many twists and turns that occurred in our home buying experience! Thank you 100 fold for your excellent work!!!