Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
611 Review(s)
4.94
Cody June 12, 2025
Lola was wonderful. Very refreshing to not even have to worry about an update on the buyers loan because i was informed every step of the way!
Reply from Lola Sanchez | Sr. Loan Officer | Primary Residential Mortgage, Inc.: Thank you, Cody! Teamwork within professionals always makes it a "win-win". Looking forward to working with you in the future.
Paul Raul June 9, 2025
I was referred to Lola by my real estate agent, I spoke with her and she was friendly while obviously being knowledgeable. When I finally decided to purchase a home, she explained the lending process and made the process easy. I really enjoyed working with Lola and feel her greatest asset is her experience and knowledge in this field.
Reply from Lola Sanchez | Sr. Loan Officer | Primary Residential Mortgage, Inc.: I'm incredibly grateful for your kind words AND 5-star rating, Paul. It was MY pleasure to guide you through the process and thrilled to hear my services were well received. Your satisfaction was my top priority. If you have ANY future questions, do not hesitate to reach out. Congrats, again!
Monica Marcelina June 8, 2025
Lola was very efficient and her process was very easy to follow. She valued my time and made me feel comfortable and safe when i was nervous regarding my loan application. Super professional and I would recommend her to the people who want a no nonsence approach in purchasing a home. Thank you
Reply from Lola Sanchez: Monica, it truly means a lot to me that you took the time to share your positive experience. It's always about the families I help and couldn't be more pleased in the outcome of your transaction! Wishing you many happy memories in your new home and thank you for the 5-star rating!
Doug June 6, 2025
Great job, Ralph! Thank You!!
Reply from Ralph Gresham | Branch Manager | Primary Residential Mortgage, Inc.: We are thrilled to hear your positive feedback, Doug. Thank you for your kind words about Ralph's work. Your satisfaction is our priority, and we appreciate your support.
Robert Baca June 1, 2025
Made it simple and easy to help me with my loan!
Reply from Lola Sanchez | Sr. Loan Officer | Primary Residential Mortgage, Inc.: I'm thrilled to hear that the loan process was simple and easy for you. It was a great working with you, Robert. Thank you again and wish you many wonderful memories in your new home!