Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
499 Review(s)
4.94
Kwan Yuk C
January 1, 2024
Lola has been our trusted loan officer on more than one occasion. Her professionalism and work ethics is absolutely the best!
Reply from Lola Sanchez | Sr. Loan Officer | Primary Residential Mortgage, Inc.: I am truly grateful for your generous feedback, Kwan. It has always been a pleasure working with you and your family. I'm thrilled to hear that I have made a such a positive impact. Your trust and continued business mean everything to me. Happy New Year!
Feng T C
January 1, 2024
Lola kept us informed throughout the process and letting us know what to expect. She answered all of our questions and put our worries / concerns at ease.
Reply from Lola Sanchez | Sr. Loan Officer | Primary Residential Mortgage, Inc.: I'm incredibly grateful for your kind words AND 5-star rating, Feng. It was MY pleasure to guide you through the process and thrilled to hear I was able to put your worries at ease. Your satisfaction is my top priority. If you have future questions or needs, don't hesitate to reach out.
MARIA VICTORIA G
December 19, 2023
We want to thank Lola Sanchez for her time, knowledge, dedication and hard work and extremely quick loan closure! Everything went so quick and smoothly with Lola, she always seemed to make some time for us regardless of the late hours we would reach out. We appreciate her for looking out for our best interests for our little rental property. We will definitely be recommending her services to family, friends and anyone looking for professional loan services.
Reply from Lola Sanchez | Sr. Loan Officer | Primary Residential Mortgage, Inc.: I'm truly grateful for your kind words and thank you for choosing me as your mortgage professional. It was definitely a team effort. With the right team, it's always a "win-win". I look forward to working with you again in the future. Happy holidays!
fishstalker22
December 8, 2023
A friend recommended Lola to me, as someone who had provided first rate care and business acumen in his real estate transactions. I was impressed from the get go on her ability to keep the process on track and moving into the next phase of the buying experience. Lola’s professionalism and knowledge helped to guide me through each step, always willing to explain what was needed or who to contact next.
Lola paused only long enough to get me the best interest rate available once we made an offer on our new home. Her enthusiasm and knowledge helped to ease my mind as the closing date came closer; and when the final docs were signed, she dove in to organize the parties needed to wrap things up.
Lola, along with her Team are professional and knowledgeable in the Mortgage industry, providing sound advice and instruction in the home buying process.
I
Stanley Paul Clarenc E
December 8, 2023
A friend recommended Lola to me, as someone who had provided first rate care and business acumen in his real estate transactions. I was impressed from the get go on her ability to keep the process on track and moving into the next phase of the buying experience. Lola’s professionalism and knowledge helped to guide me through each step, always willing to explain what was needed or who to contact next.
Lola paused only long enough to get me the best interest rate available once we made an offer on our new home. Her enthusiasm and knowledge helped to ease my mind as the closing date came closer; and when the final docs were signed, she dove in to organize the parties needed to wrap things up.
Lola, along with her Team are professional and knowledgeable in the Mortgage industry, providing sound advice and instruction in the home buying process.
I
Reply from Lola Sanchez: I'm incredibly grateful for your kind words, Stanley. It was a pleasure to assist you throughout the process and ensure you received the best interest rate. Hearing that my professionalism and knowledge helped guide you through each step of the home buying process is why I do what I do. I'm always here for my clients, willing to explain what's needed and who to contact next. I'm thrilled that your closing went smoothly and that you felt at ease. Thank you once again for trusting me and my team at Primary Residential Mortgage, Inc. with your mortgage needs. Remember, if you have any further questions or needs, don't hesitate to reach out.