Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
499 Review(s)
4.94
Efren R
February 26, 2024
Thanks Ralph,
This VA loan worked as intended. It gave a veteran the opportunity to become a homeowner.
Reply from Ralph Gresham: Thank you for this stellar review, Efren. I'm glad to hear that the VA loan worked out well for you. At Primary Residential Mortgage, Inc., our goal is to help everyone find the right mortgage solution, especially those who have served our country. It was an honor assisting a veteran like you in becoming a homeowner. Looking forward to helping others like you. Enjoy your new home!
DIONISIO FELIX G
February 1, 2024
Lola es muy profecional en su trabajo
Muy amable
Reply from Lola Sanchez | Sr. Loan Officer | Primary Residential Mortgage, Inc.: Muchas gracias Dionicio! Ha sido increible trabajar contigo y estoy muy contento con la compra que hiciste. Estoy deseando trabajar contigo en un futuro proximo. Feliz 2024!
Louisa M A
January 26, 2024
Lola made sure we understood the process, answered any questions we had (and we had a lot 😁). She made this experience for us, as this was our first time purchasing a home, so incredibly smooth, kept us informed all the way through, and was just there for us. She went above and beyond for us and I couldn’t ask for a better person to help us with this process. Lola was amazing so happy we had her.
Reply from Lola Sanchez | Sr. Loan Officer | Primary Residential Mortgage, Inc.: Thank you so much for your kind words, Louisa. I'm thrilled to hear that you had such a positive experience as your satisfaction was my top priority. You were amazing to work with and am here for you always. Wishing you many great memories in your new home.
Sylvano G
January 24, 2024
She is very professional individual. Some of the texts/ emails weren't up to par with her capabilities. I know she is a very good employee and person. So I expect perfection.
The professionalism and speed in which close the loan
Reply from Ralph Gresham: I'm so pleased to hear that you had a smooth and efficient experience, Raymond. At Primary Residential Mortgage Inc., it's our top priority to ensure our customers' satisfaction, and your feedback reaffirms the work we put into this. It was an absolute pleasure assisting you. Thanks for the five-star rating.