Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
129 Review(s)
4.95
Casey May 6, 2024
I just received my first mortgage payment, so I guess it’s official! I can finally reflect and process it all. Ralph LITERALLY changed my life! I called Ralph to help my husband get preapproved thinking one day I might be able to own a home with him! Here I am sitting in our home that has my name on it! I didn’t have close to good credit, I had student loans, but I went to Ralph and that was the difference. He didn’t listen to my negative talk. I finally let him try to help me and my credit went up remarkably and he worked diligently to make sure we didn’t pay more than we had for the home of our dreams! Ralph has seen it all and doesn’t judge, he literally goes to work for you right away and makes it happen. I’m so glad I called Ralph and my husband and I worked with him. You will be amazed at what you can OWN and how soon! Ralph I still can’t say thank you enough! You’ll forever have our family’s business! We are now the second generation he has helped!
Reply from Owner: It's official ! And i know that you and your family will create some wonderful memories in your beautiful new home
Adam May 6, 2024
Ralph is knowledgeable, and very compassionate in the way he does business, everything was explained and we felt very taken care of, his office staff is also top notch and made everything seamless
Reply from Owner: I'm thrilled to hear that you had such a positive experience with Ralph Gresham, our Branch Manager at Primary Residential Mortgage, Inc. We strive to provide all our customers with top-notch service and it's greatly fulfilling to know that you felt well taken care of. Your kind words about Ralph's knowledgeability, compassion, and our office staff are very much appreciated. Thank you for your high rating and glowing review, Adam.
Jameelah May 6, 2024
A fast, easy and painless experience!!! 1000 stars
Reply from Owner: Thank you Jameelah !It was such a pleasure working with you and Edell on your new home. We are so happy that you chose us to finance your new home.Here's to so many new memories in it.
Daniela May 6, 2024
Reply from Owner: Daniela,It was such a pleasure helping you with the purchase of your beautiful, new East Texas home. We were honored to be a part of your journey to homeownership.
Nicole May 6, 2024
Reply from Owner: Thank you, Nicole, for your excellent rating of 5 out of 5 stars for Ralph Gresham, our Branch Manager at Primary Residential Mortgage, Inc. We are thrilled that you are satisfied with our services and we promise to continue providing exceptional service. Your feedback is greatly appreciated.