Testimonials

Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.

Check out what past customers have said about working with us...

Overall Rating:

499 Review(s)

Frank A October 24, 2023

Valerie P October 21, 2023

I think you should have your closing doc match up with the title company then show first time buyer. Or just have a form that’s something easy for them to read. Kind of like the old hud statements used to be. . When she saw the 30,000 that freaked her out she started shaking bc she knew she only got $22 from the TRS. I know to California buyers that’s not a lot but to texas buyers that is a big amount bc houses are cheaper. I certainly don’t know anything on the lender end. Buyers usually handle it all themselves and I don’t hear much about it. But being on the mom end has let me see into the whole process and I think that agents need to go to a class and see the whole process. Lol

Reply from Ralph Gresham: Thank you for providing such a detailed review, Valerie. We appreciate the feedback and understand that the closing process can sometimes be overwhelming, especially for first-time buyers. We acknowledge your concern about making the closing documents easier to read and correlate with the title company. Your comparison to the old hud statements has been noted. We also understand the shock that the amount might have caused, and we apologize for any discomfort this might have caused. We always strive to clearly communicate all costs upfront to avoid any such surprises. At Primary Residential Mortgage, Inc., we value the perspective of everyone involved in the process, as it helps us to improve. Your suggestion about agents attending a class to understand the entire process is something we will consider. Your insights as both a mom and a customer are truly valuable. Once again, thank you for your high rating and for taking the time to share your experience with us. We remain committed to serving our customers in the most transparent and efficient way possible.

Allyson Pierson October 19, 2023

Allyson C P October 19, 2023

Lola just dove right in and got this loan put together for me and her continued communication and circling back to the title company and the realtor was a major part of the success. Communication and knowledge is key and Lola has the talent and drive to make every transaction a huge success.

Reply from Lola Sanchez | Sr. Loan Officer | Primary Residential Mortgage, Inc.: I am incredibly touched by your kind words, Allyson. It was an absolute pleasure assisting you with your loan. Back up offers CAN reach fruition! Your positive review makes all my efforts worthwhile. Thank you for choosing me to represent you for your mortgage needs. I look forward to serving you in the future.

Jameelah Edwards October 14, 2023