Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
517 Review(s)
4.93
Jen Overstreet
November 28, 2023
Shaun always goes above and beyond for my clients. He delivers results and closes quickly, but any lender can do that….what makes Shaun different is his ability to answer all clients questions without making them feel bad for having so many questions. He truly makes clients feel valued and takes care of our clients.
Reply from Owner: Thank you so much for your review! We hope to continue to make you proud to work with us! You are fantastic to work with!
Jesse Kissinger
November 28, 2023
Shaun did my refi in record time. He was professional, prompt, and his team was great throughout the process.
Reply from Owner: Thank you so much for your kind words Jesse! We loved having you as a client and look forward to working together more in the future!
Terri Noah
November 13, 2023
I have had the pleasure of doing a refi and a new build mortgage with Shaun Lyons and his team at PRMI. They are efficient and knowledgeable, making the lending process easy. I highly recommend them!
Reply from Owner: Thank you so much for your kind words Terri! We appreciate you taking the time to leave us a review! We enjoy working with you!
Jurneee G
November 13, 2023
Shaun is phenomenal! He was always quick to answer my questions even outside of regular business hours which is crucial in this business. The closing process was completely smooth and we had no issues at all. It felt nice to have an easy transaction! He will definitely be getting more business from me in the future.
Reply from Shaun Lyons: Thank you so much for your kind words, Jurneee. I'm thrilled to hear that you had a good experience and that you found our services helpful and efficient. At Primary Residential Mortgage, Inc., we always strive to provide top-notch service to our customers and it's rewarding to see that reflected in your positive review. I'm looking forward to doing more business with you in the future. Thank you for taking the time to leave this amazing review. Warm Regards, Shaun Lyons.
Brian W
November 12, 2023
Keep doing what you’re doing. Providing great communication and service 👍
Reply from Shaun Lyons: I'm truly grateful for your kind words and the 5-star rating, Brian. Your positive feedback motivates me to keep providing the best service possible. Communication is indeed vital in this process and I'm glad to hear you appreciated it. Thank you for choosing Primary Residential Mortgage, Inc. Looking forward to assisting you again in the future. Best regards, Shaun Lyons.