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Customer Reviews

Overall Rating:

468 Review(s)
4.92
Jurneee G November 13, 2023
Shaun is phenomenal! He was always quick to answer my questions even outside of regular business hours which is crucial in this business. The closing process was completely smooth and we had no issues at all. It felt nice to have an easy transaction! He will definitely be getting more business from me in the future.
Reply from Shaun Lyons: Thank you so much for your kind words, Jurneee. I'm thrilled to hear that you had a good experience and that you found our services helpful and efficient. At Primary Residential Mortgage, Inc., we always strive to provide top-notch service to our customers and it's rewarding to see that reflected in your positive review. I'm looking forward to doing more business with you in the future. Thank you for taking the time to leave this amazing review. Warm Regards, Shaun Lyons.
Brian W November 12, 2023
Keep doing what you’re doing. Providing great communication and service 👍
Reply from Shaun Lyons: I'm truly grateful for your kind words and the 5-star rating, Brian. Your positive feedback motivates me to keep providing the best service possible. Communication is indeed vital in this process and I'm glad to hear you appreciated it. Thank you for choosing Primary Residential Mortgage, Inc. Looking forward to assisting you again in the future. Best regards, Shaun Lyons.
Shelby E November 9, 2023
knowledgeable about what would be the best option for me as a first time home buyer, always willing to answer my questions, never made me feel clueless even though i was, super available and attentive anytime i needed anything. he was wonderful
Reply from Shaun Lyons: I'm genuinely grateful for your kind words, Shelby. I'm thrilled to hear that you felt supported and informed throughout your first home buying experience - that's exactly the outcome I strive for with every client. I understand how daunting the process can be, so it's great to know that I was able to provide you with the guidance you needed. Don't hesitate to reach out if you have any future questions or financial needs. Thank you for choosing me and Primary Residential Mortgage, Inc. for your home financing needs.
Bonnie G November 9, 2023
Accessibility Professional Clear, concise instructions
Reply from Shaun Lyons: Thank you, Bonnie, for your generous feedback. I'm delighted to hear that you found our instructions clear and concise, as we strive to make our processes as accessible and professional as possible at Primary Residential Mortgage, Inc. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Thanks for taking the time to share your positive experience. Best, Shaun Lyons.
Myra O November 2, 2023
Shaun was very opened and communicated everything thoroughly. Very easy to work with. Thank you
Reply from Shaun Lyons: I'm so grateful for your kind words, Myra. Ensuring my clients are well-informed and comfortable throughout the process is a top priority for me. I'm thrilled to hear that our collaboration was a positive experience for you. Thank you for choosing Primary Residential Mortgage, Inc. and for taking the time to leave a review. It was a pleasure working with you.