Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
517 Review(s)
4.93
Shelby E
November 9, 2023
knowledgeable about what would be the best option for me as a first time home buyer, always willing to answer my questions, never made me feel clueless even though i was, super available and attentive anytime i needed anything. he was wonderful
Reply from Shaun Lyons: I'm genuinely grateful for your kind words, Shelby. I'm thrilled to hear that you felt supported and informed throughout your first home buying experience - that's exactly the outcome I strive for with every client. I understand how daunting the process can be, so it's great to know that I was able to provide you with the guidance you needed. Don't hesitate to reach out if you have any future questions or financial needs. Thank you for choosing me and Primary Residential Mortgage, Inc. for your home financing needs.
Bonnie G
November 9, 2023
Accessibility
Professional
Clear, concise instructions
Reply from Shaun Lyons: Thank you, Bonnie, for your generous feedback. I'm delighted to hear that you found our instructions clear and concise, as we strive to make our processes as accessible and professional as possible at Primary Residential Mortgage, Inc. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Thanks for taking the time to share your positive experience. Best, Shaun Lyons.
Myra O
November 2, 2023
Shaun was very opened and communicated everything thoroughly. Very easy to work with. Thank you
Reply from Shaun Lyons: I'm so grateful for your kind words, Myra. Ensuring my clients are well-informed and comfortable throughout the process is a top priority for me. I'm thrilled to hear that our collaboration was a positive experience for you. Thank you for choosing Primary Residential Mortgage, Inc. and for taking the time to leave a review. It was a pleasure working with you.
Karen Huffine B
October 26, 2023
Thanks so much for all the updates along the way. It was a pleasure working with you!
Tambry H
October 23, 2023
Fast, professional and focused.
Reply from Shaun Lyons: I'm truly appreciative of your kind words, Tambry. I strive to provide fast, professional, and focused service to all customers at Primary Residential Mortgage, Inc. and I'm thrilled to hear that you had such an experience. Your five-star rating means a lot to me and I'm looking forward to assisting you again in the future. Thank you for taking the time to share your feedback.