Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
516 Review(s)
4.93
Julia C
January 5, 2024
Everyone professional and nice to work with.
The only thing disappointing was closing and not receiving a copy of documents. They are in email but I don’t have a printer.
Reply from Shaun Lyons: I'm thrilled to hear that you found our team professional and pleasant to work with, Julia. Your satisfaction is our top priority at Primary Residential Mortgage, Inc. I apologize for any inconvenience you faced regarding the closing documents. We aim to make all processes smooth for our clients.
To resolve your issue, we can certainly arrange for a printed copy of your closing documents to be sent to you. Alternatively, we could explore other solutions that might work better for you, such as sending the documents to a local print shop or library where they could be printed for you. Please let me know your preference. Thank you for bringing this to our attention, and for your stellar 5-star review.
Best,
Shaun Lyons
Timothy V
January 5, 2024
Shaun was personable, and helped me through a hectic process. I appreciate his patience with me and his professionalism.
Reply from Shaun Lyons: I'm delighted to hear that you had a positive experience, Timothy. It's my goal to help navigate through what can sometimes be a chaotic process and I'm glad it was beneficial in your case. Your appreciation means a lot to me and it was a pleasure to maintain professionalism throughout. I look forward to the opportunity of working with you again in the future. Here's to your new home! Best regards, Shaun Lyons, Primary Residential Mortgage, Inc.
Susan T
December 28, 2023
Thank you for always responding so quickly.
Reply from Shaun Lyons: I'm delighted to hear that you had a positive experience with me at Primary Residential Mortgage, Inc., Susan. Your feedback and satisfaction are very important to us. It was a pleasure assisting you, and I aim to continue providing quick responses in the future. Thank you for your excellent rating and kind words.
Jeremy Enders
December 26, 2023
A fantastic lender who we can always count on!
Reply from Owner: Thank you so much for your kind words Jeremy! It’s always such a pleasure working with you!
Jeremy E
December 26, 2023
A fantastic lender who we can always count on!
Reply from Shaun Lyons: Thank you so much for your glowing review, Jeremy. I'm thrilled to hear that you're satisfied with the service you received. At Primary Residential Mortgage, Inc., we strive to always be reliable for our clients. I look forward to the opportunity to serve you again in the future. Best, Shaun Lyons