Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
516 Review(s)
4.93
Caitlin C
February 28, 2024
We had a lot of issues come up and thanks to Shaun, we were able to resolve them all quickly.
Reply from Shaun Lyons: I'm delighted to hear that I was able to assist with your issues, Caitlin. At Primary Residential Mortgage, Inc., our goal is to make the mortgage process as smooth as possible for our customers. Your positive feedback lets me know we're doing our job right. Thank you for taking the time to write this review and for the fantastic 5-star rating. It was a pleasure working with you.
Misty C
February 27, 2024
Thank you so much for everything you did to make this transaction happen and even early! 💕 Great, smooth transaction and quick communication 😁 Will definitely work with you again.
Reply from Shaun Lyons: I'm truly grateful for your kind words, Misty. It was an absolute pleasure to assist you with your transaction and I'm delighted to hear you were satisfied with the speed and smoothness of our communication. I look forward to the opportunity of working with you again in the future at Primary Residential Mortgage, Inc. Thank you for the outstanding rating!
Spencer N
February 14, 2024
It was amazing having the ability to ask questions and get a detailed answer at anytime of the day.
Reply from Shaun Lyons: I'm delighted to hear your positive feedback, Spencer! At Primary Residential Mortgage, Inc., we strive to provide our clients with prompt and detailed responses to ensure they feel comfortable and informed at all times. I'm glad that I was able to assist you in that way. Your high rating is greatly appreciated. Should you have any more questions in the future, don't hesitate to ask. Thank you for choosing us. Best, Shaun Lyons.
Matthew Schloesser
February 14, 2024
I cannot speak highly enough of Shaun Lyons and the outstanding service he provided in helping me secure a mortgage for my new home.
Shaun's professionalism, expertise, and dedication were evident from our very first interaction. He guided me through every step of the mortgage process with clarity and precision, ensuring I fully understood all aspects of the transaction.
What truly sets Shaun apart is his unwavering commitment to his clients' needs. He went above and beyond to find the best mortgage option tailored to my financial situation and long-term goals.
Shaun's proactive communication and attention to detail made the entire process seamless and stress-free. He was always available to answer any questions or address any concerns I had, providing personalized support every step of the way.
Thanks to Shaun's expertise and guidance, I am now happily settled into my new home, and I owe it all to his exceptional service.
I wholeheartedly recommend Shaun Lyons to anyone in need of mortgage assistance. He is a true professional who genuinely cares about his clients' success.
Thank you, Shaun, for your outstanding support and dedication!
Reply from Owner: Thank you so much for your kind words Matthew! We enjoyed working with you!
Matthew S
February 14, 2024
I cannot speak highly enough of Shaun Lyons and the outstanding service he provided in helping me secure a mortgage for my new home.
Shaun's professionalism, expertise, and dedication were evident from our very first interaction. He guided me through every step of the mortgage process with clarity and precision, ensuring I fully understood all aspects of the transaction.
What truly sets Shaun apart is his unwavering commitment to his clients' needs. He went above and beyond to find the best mortgage option tailored to my financial situation and long-term goals.
Shaun's proactive communication and attention to detail made the entire process seamless and stress-free. He was always available to answer any questions or address any concerns I had, providing personalized support every step of the way.
Thanks to Shaun's expertise and guidance, I am now happily settled into my new home, and I owe it all to his exceptional service.
I wholeheartedly recommend Shaun Lyons to anyone in need of mortgage assistance. He is a true professional who genuinely cares about his clients' success.
Thank you, Shaun, for your outstanding support and dedication!
Reply from Shaun Lyons: I'm incredibly touched by your kind words, Matthew. It was truly a pleasure assisting you in securing a mortgage for your new home, and I'm thrilled to hear that you felt supported and informed throughout the process. It's my priority to ensure my clients understand every step and are comfortable with their decisions. I'm glad I could meet and exceed your expectations. It's fantastic to hear that you're settling into your new home and that my guidance was beneficial in this significant step in your life. I'm here to assist with any future mortgage needs you may have. It's always rewarding to know that my dedication and commitment have a positive impact on my clients. Thank you for your high recommendation; it's truly appreciated. Your satisfaction is my greatest reward. Best Regards, Shaun Lyons