Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
332 Review(s)
4.92
Savita M
March 4, 2024
Very responsive; process was smooth
Reply from Keith Cooper: I'm absolutely thrilled to hear that you found our process smooth and that we could respond to your needs effectively, Savita. Feedback like yours makes all the hard work worthwhile. Thank you for choosing Primary Residential Mortgage, Inc. and for your generous rating. Don't hesitate to reach out if you need anything in the future. Best regards, Keith Cooper.
Natasha B
March 4, 2024
Provide a better walk-through for new agents, and first time homebuyers (questionnaire, checklist, etc.) so that the processes is handled effectively and accurately to ensure that there’s no cracks, loose ends that may cause a dramatic change or affect during the process.
Reply from Keith Cooper: Thank you very much, Natasha, for your positive review and the constructive feedback. Your satisfaction is our priority at Primary Residential Mortgage, Inc., and we are always looking for ways to improve our service. Your suggestion for a detailed walkthrough for new agents and first-time homebuyers is excellent. We are currently working on refining our processes and will take your recommendation into consideration. We aim to make the mortgage process as seamless and transparent as possible for our valued clients like you. Thanks for choosing us for your home buying needs.
Logan B
March 1, 2024
Good job Keith thanks for helping my clients get their house.
Tawanda W
February 22, 2024
Willingness to offer available first time buyers programs, without clients push.
Cassandra D
February 16, 2024
Keith is simply AMAZING!!!! We closed on time, the team was extremely effective in their communication with me, the buyer, title company and listing agent. I cannot say thank you enough for a smooth transaction.
Reply from Keith Cooper: I am genuinely thrilled to hear about your satisfactory experience, Cassandra. It was an honor to work with you and provide the effective communication you deserved during this process. Ensuring a smooth transaction is one of the many goals we strive for at Primary Residential Mortgage, Inc. Your kind words mean a lot, and I can't thank you enough for this wonderful review. Looking forward to assisting you in the future if needed. Best Regards, Keith Cooper.