Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
332 Review(s)
4.92
Michael C
March 14, 2024
The fact that I was able to put an offer in 13 prior to closing on the house. Everything lined up perfectly and Keith remained reachable the entire time answering my same questions over and over.
Reply from Keith Cooper: Michael, your kind words are greatly appreciated! I'm thrilled to hear that everything worked out perfectly and that my availability was of help throughout the process. It's my goal to make the mortgage process as seamless as possible, so I'm glad to have been able to assist you. Please don't hesitate to reach out if you have any more questions in the future. Thank you for the excellent rating and for choosing Primary Residential Mortgage, Inc. Looking forward to serving you again. Best, Keith Cooper.
CHRISTIANA K
March 13, 2024
Keith Cooper was very responsive and walked me through every step of the way
Reply from Keith Cooper: Thank you for your positive review, Christiana. It was a pleasure to guide you through each step of the process. At Primary Residential Mortgage, Inc., we aim to maintain an open line of communication and be responsive to all our client needs. I'm glad that you were satisfied with my service. I look forward to serving you again in the future. Thanks for your trust and a fantastic 5-star rating.
Amy B
March 11, 2024
Keith Cooper is the Best!
Reply from Keith Cooper: I'm truly humbled by your kind words, Amy. It's always rewarding to know that my clients are satisfied with my service. The entire team at Primary Residential Mortgage, Inc. strives to provide the best service possible, and your feedback is a testament to our efforts. Thank you for your high rating and for choosing us for your mortgage needs. Looking forward to working with you in the future.
Jason K
March 6, 2024
I appreciate how timely he was with communication. In addition to this, I could tell how invested he was in finding me the best offer and was consistently engaged throughout the entire process.
Reply from Keith Cooper: I am immensely grateful for your kind words and generous 5-star review, Jason. It was an absolute pleasure working with you and assisting you throughout the process. Your satisfaction is always my priority, and I'm glad to know that you were happy with the service. I pride myself on clear communication and finding the best deals for my clients and it's great to know that this was reflected in your experience. Thank you once again for choosing Primary Residential Mortgage, Inc., and I would be more than happy to assist you in the future.
Richard G
March 6, 2024
Keith was very helpful in breaking down the loan costs to make sure the payments makes sense for our budget.
Reply from Keith Cooper: I'm thrilled to hear that you found our discussions informative and useful, Richard. It's always my goal to explain the details so my clients can make decisions that best fit their personal budget. I'm glad I was able to help with your mortgage needs, and your positive feedback means a lot. Thank you for choosing Primary Residential Mortgage, Inc., and for your stellar 5-star review. I'm here anytime if you have further questions or needs.