Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
332 Review(s)
4.92
Martina A
January 15, 2024
The company did a wonderful job
Reply from Keith Cooper: I'm delighted to hear that you had a positive experience with us, Martina. Here at Primary Residential Mortgage, Inc., we always strive to provide top-notch service to our customers, and your 5-star rating validates our efforts. We look forward to serving your mortgage needs in the future. Thank you for choosing us and for your wonderful review!
Rhonda L
January 9, 2024
Keith is a busy loan officer and relied upon by multiple agents in my Brokerage (EXIT Results). He's accessible, knowledgeable, and projects confidence. This client was a 1st time buyer who was also a numbers guy. Keith provided over 10 estimates before we got an offer accepted on my client's home of choice and my client had several questions on each. Keith was responsive and savvy in working with my client and even spotted a few homes for him. A fantastic resource, I'd work with him in a heartbeat!
Aysha J
January 8, 2024
Thank you for all your help, Keith. Your professionalism and industry knowledge speaks volumes, and I really appreciate everything you did to get the buyer at the closing table! She is so happy in her new home! I look forward to working together and helping more clients.
Reply from Keith Cooper: I'm really glad to hear your positive feedback, Aysha. It was my utmost pleasure to assist you and help the buyer get to the closing table. Knowing that she is happy in her new home brings immense satisfaction to me. I eagerly look forward to working together again and assisting more clients. Your satisfaction is my number one priority at Primary Residential Mortgage, Inc. Thank you for your trust and this wonderful 5-star rating.
Jennifer B
January 8, 2024
Keith and his team were great to work with! Communication was outstanding and everything was done in a timely manner!
Reply from Keith Cooper: I'm delighted to hear you had such a positive experience, Jennifer! Here at Primary Residential Mortgage, Inc., we always strive to provide timely and exceptional service. Communication is indeed a key part of our process. Thank you for your kind words and the 5-star review. Looking forward to any future opportunities to assist you. Best, Keith Cooper.
Kenya B
January 3, 2024
Just know if I had it my way my clients would only use PRMI! Your simply the best.
Reply from Keith Cooper: Thank you, Kenya, for your wonderful review and 5-star rating. It's fantastic to hear that your experience with us at Primary Residential Mortgage, Inc. was so positive. Your satisfaction and trust are paramount to us. We're always here to provide the highest quality service to your clients. Thanks again for choosing PRMI and for your kind words.