Client Reviews

Great people. Great service!

Jay was truly fabulous. Offered us great advice and was incredibility attentive. We were under tight timeline for loan and home in rural area - he was able to get the appraisal expedited so we could meet these terms. His loan processor, Krystal, really kept us on task to complete things that were needed in a timely manner. I personally work in customer service and I know they are both supporting multiple loans at any giving time, but they made it feel that we were their top priority!

Working with Jay Atterson and his team was a pleasure. They answered all questions timely, made the process easy to understand and took a personal interest in my effort to refinance my home mortgage. Most importantly, the amounts and rates I was quoted throughout the process were the same as at the closing table.

Jay Atterstrom is by far a great person to work with and was very respectful through the full process. We are first time home owners and the experience which we shared with Jay through out this process was amazing! If you looking for some one he's your guy with all the tools.

This is the 2nd time I've used Jay. We had very special circumstances that no one else seemed to understand or know how to handle. Jay knew exactly what to do and it fit our needs perfectly. However, when I received the final docs I was extremely disappointed to find $595.00 charged to me for rate lock extensions and another mysterious $400. When I questioned Jay on these issues his responses made no sense and seemed to have been constructed to simply "confuse" me. I consulted other experts who also felt that I was being charged for things I should not have been charged for. I let Jay know that if he did not remove those 2 items, we would not close on the loan. He agreed to remove 1 item but not the other. My answer was simply "ok, we won't close." We got off the phone and I left the title company. Minutes later Jay called me 4 times, texted me and left a voicemail wanting to "fix this." At the very same time he constructed an email to the title company wherein he told them that I was partially responsible because I delayed the appraisal and that I was just trying to "squeeze him for another $400." I absolutely did not delay the appraisal. When we were contacted by the appraiser it was Friday, October 6th and he texted my husband and was requesting to do the appraisal on Tuesday, October 10th. I then texted him and asked if he could do it either on the 9th or the 11th instead. We then scheduled for 2:00 on Wednesday, 1 DAY LATER THAN HE HAD REQUESTED. I do not see that as my having delayed the appraisal. Therefore, Jay should have looked at the facts before saying that I was in any way responsible for the rate lock extensions. In addition, he kept referring to having had to restructure the deal because rates had increased. What??? If I was in fact locked in, rates having had an increase would have no impact on me. Needless to say, I would not do business with Jay again. Honesty and integrity are everything to me and that is not what I experienced in this situation.