Nothing means more to us than customer satisfaction.

Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met. 

Check out what past customers have said about working with us...

Overall Rating:

437 Review(s)
Luther B April 11, 2024
John and Jared are always professional and knowledgeable. They are experts in the mortgage industry and have the expertise and experience to handle any issues that arise swiftly and efficiently.
Reply from Jared Walker | Sales Manager | Primary Residential Mortgage, Inc.: I sincerely appreciate your kind words, Luther. My goal is to ensure all our customers receive top-notch service while navigating the mortgage process. Your high rating and recognition of our expertise reinforces the commitment we have to our work here at Primary Residential Mortgage, Inc. Thank you for taking the time to share your positive experience.
Julie Blossom P April 9, 2024
Thank you for making it so smooth, easy, and enjoyable!! You listened and help us every step of the way. Thanks again
Reply from Jared Walker: I'm truly grateful for your kind words, Julie. Knowing that you found our process to be smooth, easy, and enjoyable is the highest compliment. At Primary Residential Mortgage, Inc., we always strive to listen and support our clients every step of the way. Your satisfaction is our number one goal. Thank you for the amazing 5-star rating. We look forward to assisting you in the future.
Rae B April 8, 2024
Joshua was very good at communication and in the real estate feild that is greatly appreciated. We were able to move the closing date up a week per the buyers wishes and I could have only done that with all the help by Joshua. I will continue to recommend Joshua to my future buyers.
Reply from Joshua Shi | Loan Originator: Thank you for all your help on this one and for the review, Rae!
Roman H April 7, 2024
Jared (John) was great and was always available to explain the intricacies of the loan process. His close contact with my real estate agent, Luther Benson, minimized overall coordination.
Reply from Jared Walker: I'm extremely grateful for your kind words, Roman. It was my pleasure to guide you through the loan process and to ensure your experience was as seamless as possible. Working closely with your real estate agent Luther Benson was instrumental in achieving this. I pride myself in being available for my clients and I’m glad that I could be of service to you. Thank you for choosing Primary Residential Mortgage, Inc. We hope to serve you again in the future.
RyLee H April 7, 2024
He handled a very challenging situation with grace.
Reply from Kevin Yoder | Branch Manager | Primary Residential Mortgage, Inc.: Congratulations on your new home! It was a pleasure helping you and Hayden. You both approached a hard situation with maturity and determination, and it paid off in the end. Wishing you all the happiness in your new home!