Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
88 Review(s)
4.99
Amy S
January 4, 2024
Thank you for a wonderful transaction!
Reply from Brian Kesler: I'm thrilled to hear you had such a positive experience, Amy! It was a pleasure to assist you with your transaction at Primary Residential Mortgage, Inc. Your kind words and fantastic rating mean a lot. If there's anything else I can do to be of help in the future, please don't hesitate to reach out. Thank you again for your feedback!
Kim K
January 1, 2024
Transaction was great and I love the communication you give to all parties involved
Reply from Brian Kesler: Thanks Kim! It was great working with you and your team!
Melissa F
December 21, 2023
Brian was always available for my clients. They switched from another lender and were so impressed with the level of service they received. Brian made sure they were comfortable, understood everything, and was always available to answer any questions. The loan process was easy and smooth.
Reply from Brian Kesler: I'm truly grateful for your kind words, Melissa. It was a pleasure to assist your clients in their transition to Primary Residential Mortgage, Inc. Ensuring their comfort and understanding throughout the loan process is part of our mission. I'm thrilled to hear that they found the process easy and smooth. Your clients' satisfaction is my top priority, and I'm always here to help answer any questions they might have in the future. Thanks for giving us a perfect rating. I look forward to working with you again.
Taryn Mirelle W
December 21, 2023
Brian really made the process transparent and as pain-free as possible. Being a first time homebuyer is exciting but intimidating. Brian was always available to walk us through any questions we had with patience and understanding!
Reply from Brian Kesler: I'm absolutely thrilled to hear that your first time home buying experience was a positive one, Taryn! It's my priority to ensure the process is transparent and as easy as possible for all my clients. I'm pleased that you felt supported and understood throughout. Your review means a great deal to me and the team here at Primary Residential Mortgage, Inc.! Thank you for the fantastic rating!
Elena Rose M
December 14, 2023
Brian was very transparent throughout the entire process. Our lives are already hectic, we don't need someone to make the process more complicated. Brian was just what we were looking for! He made the process easy and helped us every step of the way!
Reply from Brian Kesler: I'm thrilled to hear that you had such a positive experience with me, Elena. At Primary Residential Mortgage, Inc., we strive to keep the process as transparent and easy as possible, especially considering how hectic life can be. I'm glad that I was able to assist you every step of the way and fulfill your expectations. Your positive feedback truly means a lot. Thank you for the wonderful review and the 5-star rating. It was a pleasure working with you!