Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
88 Review(s)
4.99
Randi C
March 28, 2024
Everything went perfectly . The only thing that I didn't know was at the end when we were cleared to close but the buyers agent let me know. Thanks great job !!
Reply from Brian Kesler: I'm delighted to hear that your experience with Primary Residential Mortgage, Inc. overall went smoothly. We endeavor to provide seamless service and your feedback helps us improve. I apologize for any confusion regarding the final clearance to close. We'll aim to improve our communication in this area for our future dealings. Thank you for your review, Randi. Your praise means a great deal to us. We look forward to any future opportunities to assist you.
Rohita J
March 14, 2024
Brian was super helpful in assisting us navigate the loan process. He was responsive, thorough and answered our many many questions! We really appreciated all his work in helping us make this process as smooth as possible.
Reply from Brian Kesler: I'm truly humbled by your kind words, Rohita. It's always my top priority to ensure the loan process is as smooth and comprehensible as possible for my clients. Your questions were always welcome - they helped me better understand your needs and serve you effectively. Hearing that you're satisfied with the service makes my job all the more rewarding. Thank you for choosing Primary Residential Mortgage, Inc. for your lending needs. I look forward to the possibility of working with you again in the future.
Laura Jean S
March 12, 2024
Brian was proactive and explained the process clearly to us ahead of time. He was responsive and followed up immediately when needed. Our closing was smooth and as stress free as we hoped. Thank you, Brian!
Reply from Brian Kesler: I'm incredibly grateful for your positive review, Laura. Your feedback confirms for me that communication is integral to the mortgage process and it makes me glad that I was able to provide this level of service for you. It was great meeting you at closing and iam glad everything was so smooth. It was an absolute pleasure working with you. Thank you for choosing Primary Residential Mortgage, Inc. for your home financing needs.
Stephen Fairbanks S
March 12, 2024
Brian was easy to work with, knowledgeable, and responsive. It was great.
Reply from Brian Kesler: I'm sincerely grateful for your kind words, Stephen. I strive to provide the best service possible and I'm glad to hear that you had a positive experience. It was a pleasure working with you and I hope to have the opportunity to assist you again in the future. Thank you for choosing Primary Residential Mortgage, Inc. and for your 5-star rating! - Brian Kesler
Catherine C
March 11, 2024
First time working with Brian and could not have asked for a smoother transaction for my clients! I'm looking forward to doing more business together SOON!
Reply from Brian Kesler: I appreciate the opportunity and look forward to growing our businesses together!