Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
724 Review(s)
4.9
Jane E B
November 25, 2023
Brian took us step by step through the process, and was available for questions at all times. He went out of his way to finalize the last steps. We are grateful to him and his staff for the way this was all expedited.
Reply from Brian Saltvick: I am sincerely thankful for your kind words and 5-star rating, Jane. It was indeed my pleasure to guide you through the process and ensure all your questions were answered. Your appreciation highly motivates me and my team at Primary Residential Mortgage, Inc. to continue striving for excellence for our clients. Remember, we're here if you ever need anything in the future. Thanks again for your feedback.
Anne M K
November 6, 2023
Aletta Horton's initial, advise was " the process will be rigorous, our Team is extremely thorough, but if you readily provide the information required, the process will flow and once approved, you will have a home by The Holidays. Call me, if you have any questions or concerns or are unsure about anything"
Miss Aletta, answered every call, explained every question /concern and re-assured us every step of the way.
Miss Aletta, great work ethics, professional, forthright and up-to-speed with every detail of the transaction irregardless of whether the documents were with her or another party.
Thank you for everything Miss Alett Horton, we are in our home waiting for The Holidays, because your made us believe it from the first phone conversation.
God bless you, God bless your hard work. God bless your Team!!
Thank you so much.
Anne and Michael
Reply from Aletta Horton: Thank you, Anne and Michael, for your kind words and a perfect rating. I'm thrilled to hear that my commitment to clear communication, professionalism, and thoroughness made such an impression. Your trust in me and my team was essential in making the process flow smoothly.
It's heartening to know that you're settling into your new home for the holidays—exactly as we planned. Your satisfaction with our service is our greatest reward.
May you enjoy many happy holidays in your new home! God bless you, too. Don't hesitate to reach out if you need anything in the future.
Best regards,
Aletta Horton, Primary Residential Mortgage, Inc.
Peter W
October 14, 2023
You were wonderful, looking forward to the next transaction
Mina O
October 11, 2023
Great job, as always.
Jared A
October 10, 2023
Arnie was incredible to work with! Not only is he the most knowledgeable loan officer I’ve had the pleasure to work with, but his integrity and communication are what stand out. I would trust Arnie with any of my past and or future clients. He gets the job done swiftly, while ALWAYS keeping the client’s best interest in mind. Thanks for such a smooth transaction!
Reply from Arnie Saltvick: Thank you, Jared! ! have an amazing team here that makes it easy to look good. I'm so happy you appreciated the effort. Let's get do this again sometime very soon!