Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
724 Review(s)
4.9
Kennedy A
February 6, 2024
Great job for closing 15 days early.
Reply from Aletta Horton: I'm so glad to hear that you're pleased with the early closing, Kennedy! It's always my goal at Primary Residential Mortgage, Inc. to ensure the process goes as smoothly and swiftly as possible. Your 5-star rating is greatly appreciated and it motivates me to continue delivering high-quality service. Thank you for your kind review! Looking forward to assisting you in any future mortgage needs.
Benadetta Wanjiru M
February 6, 2024
Aleta was just the right person for the task. She went above and beyond to make sure everything was done in a timely manner and whatever needed to be fixed was done way ahead of time. Her expertise as a loan officer was instrumental in making whole process a success. Kudos to her team members working behind the scenes their support was also out of this world. No one can beat PMRI when it comes to mortgage business. I would recommend them fully for any prospective borrowers.
Reply from Aletta Horton: Thank you so much for your kind words, Benadetta. It's my top priority to ensure every client has a smooth and timely process, and I'm glad to hear that your experience reflected this. Your compliments about my team at Primary Residential Mortgage, Inc. mean a lot, as we all strive to provide top-notch service. Thank you for recommending us to prospective borrowers, we truly appreciate it. Your support makes all our efforts worthwhile.
Trisha Louise B
February 6, 2024
Arnie was great! He was very responsive, patient with all of my questions, and went above and beyond to help us get the condo we wanted approved for conventional financing. I will recommend him to anyone I know who is looking to make a purchase!
Reply from Arnie Saltvick: Thank you very much, Trisha, for your positive review and 5-star rating. I'm thrilled to hear that you had a positive experience working with me at Primary Residential Mortgage, Inc., and found my responses helpful and informative. It was my pleasure to assist you in securing approval for conventional financing for your condo. Your recommendation means a lot to me! Please don't hesitate to reach out if you have any more questions or need further assistance in the future.
Don K
February 1, 2024
Couldn't be better
Reply from Arnie Saltvick: I'm delighted to hear that you had a positive experience, Don! Your feedback is greatly appreciated. At Primary Residential Mortgage, Inc., we strive to provide the very best service and I'm thrilled to know that we have succeeded in your case. Thank you for the 5-star rating and for taking the time to share your experience. Looking forward to serving any further mortgage needs you might have.
Valerie J H
December 23, 2023
It was done very quickly and she always responded to me. Made me feel very valuable.