We are dedicated to ensuring that each and every customer has a personal, positive home loan experience. Take a look at what a few of our recent customers had to say about their experience:
Overall Rating:
176 Review(s)
4.91
Mark W
March 8, 2024
Jay did an outstanding job getting this loan to the finish line! Highly recommend.
Mark Wesson
Reply from Jay Atterstrom: Thanks for the glowing review, Mark! It was a pleasure to guide you to the finish line of your loan process. Your recommendation truly means a lot. At Primary Residential Mortgage, Inc., we always strive to provide top-notch service to our valued clients. Looking forward to serving you again in the future.
Best Regards, Jay Atterstrom
Jennifer S
February 16, 2024
Excellent service, I had some personal bumps along the way but Eric walked me thru them and we were able to get it resolved. Finally was able to complete the refinancing process. Highly recommend Eric!!! The closing was excellent, we would gladly work with the whole PRMI team again.
Sally Parker-Ryan
January 4, 2024
Take your business elsewhere. My experience with this company, and with a mortgage broker - Byron Davis - in particular, was terrible. Davis mislead me regarding a government assistance program to help with the down payment. He told me it was a forgivable loan, as long as I stayed in the property for 3 years min. I double checked all of this with him. However, it turned out that in the flurry of all the paper signing, I signed up for a NON-forgivable loan, and am now on the hook to repay. I may not have gone with PRMI for my mortgage if I had known this loan was no, in effect, a grant. I'm now in hock for more than I expected to be. Davis tried to tell me that I had actually agreed to this with him, which is completely false as I would have remembered that. Why would I agree to go further into debt than I needed to? I had no real need for the DP loan; only took it as Davis, again, assured me it was forgivable. Byron Davis was not great to work with at any rate. If you are a woman, he will treat you with condescension, talk over you, and assume you are stupid. He failed to return calls and messages, and basically behaved like a bully all the way through. Take my advice: you can find someone better than this broker, and this company.
Earl M J
January 3, 2024
your people are the best to work with Jay.
Reply from Jay Atterstrom: I'm genuinely thrilled to hear your positive feedback, Earl! It's always my goal to provide the best possible service here at Primary Residential Mortgage, Inc. It was a pleasure to work with you, and I look forward to any future opportunities where I can assist you. Thanks for the 5-star rating!
Darrien Robertson
December 31, 2023
The best!!!!! The entire team is phenomenal!! Great service