This was the first home loan that we have had in many, many years; so it was as if it were our first one, and so we were a little nervous about it. But Jim and his team at the Flower Mound PRMI office made our experience very easy and pleasant. They quickly responded and clearly answered our questions. They stayed in close contact with us and expertly guided us all the way through the process. Jim personally went well above and beyond normal in order to make us feel comfortable and confident throughout, and to show us that they appreciated our business. I would highly recommend this group of folks to anyone looking to finance a home. Thanks, Jim, for a job very well done!

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Jay, you and your team worked hard to get us the home we wanted. I know it was a hard fought battle. Together we really made it happen. We could not have done it without you! I have one small disappointment though. I closed on my house yesterday (Friday), but because there was an error on the CD, I won't have my keys until Monday. I had to reschedule movers and the whole thing just felt very deflating not to take my keys home. What is disappointing is that I had mentioned this error for a few weeks, since the first disclosure went out, and mentioned it numerous times. When Friday came around, I felt like no one wanted to answer my phone calls to help me get across the finish line smoothly. At any point on Friday someone could have told me I needed to send my wire before the bank cutoff time or I wouldn't get my keys. No one would tell me who could reimburse me the money I am due from the error. I finally decided to make the wire at 4:09pm just to get it done, still not knowing who would reimburse me, only to find out I missed the cutoff. Anyone on your team could have informed me about this or Susan at Title. Your team was incredible and made something happen another company couldn't. We do truly appreciate you all for everything you did. I just wish you were still there with us on that last day.

Eric made my first home buying experience comfortable and easy from start to finish. He was always reachable if I had any questions and always took the time to walk me through the process. I’m glad I chose to work with Eric, and would recommend him to anybody looking for a home!

Several balls were dropped and/or mismanaged during this process which I do not feel was inherently Jay's fault; however, with this being the fourth home I've purchased, this was the least favorable experience by far. From not knowing significantly important details of my case, to receiving the same requests for the same information (not additional paystubs; literally the same explanation for the exact same concern several times weeks apart), was very disappointing. Furthermore, opposed to anyone within the organization taking ownership of the missteps, blame for the delayed closing was subsequently placed on me as a client as well as my realtor when it was obvious to everyone, including the builder, where the defects actually occurred. The delay in my closing had negative second and third order effects which, again, deemed this as a very disappointing experience when it should have been a joyous occasion. At this time, I would not feel comfortable recommending this organization to a friend or a family member, but I am very hopeful that the refinancing process will be smooth and all parties will be engaged and more communicative to ensure I do not relive this negative experience. On a positive note, despite having to call and email several people multiple times after I voiced my concerns and only then finding out the closing would be delayed, Jay was very responsive.