Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
148 Review(s)
4.9
Kathleen Rose H
January 10, 2024
Kimberly Hesser was professional, VERY knowledgeable, and always had our best interests in the forefront. Thank you Kim for all you did for us!
Reply from Kimberly Hesser: I'm genuinely humbled by your kind words, Kathleen. Your feedback is truly rewarding. Knowing that you felt my commitment to your best interests brings a smile to my face. It was an absolute pleasure assisting you throughout your journey with Primary Residential Mortgage, Inc. Thank you for entrusting me with such a significant part of your life. If you have any further needs or questions, don't hesitate to reach out. Thanks again!
Kevin Louis H
January 10, 2024
She was awesome every step of the way and then some
Reply from Kimberly Hesser: I'm delighted to hear that you had such a positive experience, Kevin. Reading your review made my day! It's always my goal to provide the best possible service and I’m glad to know I achieved that with you. If there’s anything else you need in the future, don't hesitate to reach out. Thank you for choosing Primary Residential Mortgage, Inc. and for taking the time to leave a review.
Elaine H
December 28, 2023
Thinks outside of the box to find a solution. Very thorough prompt and courteous.
Karla Dee C
December 13, 2023
Kim was awesome when we needed an explanation of terms, understanding, details, etc. She understands the CA Fair Plan and the local area, which helped us navigate some challenges. She was always available when needed. The one area in which I am not sure this is Kim or the process is understanding the documents we need to sign and when. We did not know they were coming, so Kim had to do more explaining than if we were given an understanding of what was coming and why. The videos were too generic.
Susan M M
December 8, 2023
Kim helped the process when we couldn't get the Cal Fair Plan in place to close on time. She was in communications to work to make it happen. She was great.