Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
244 Review(s)
4.92
Christopher M J
September 9, 2023
Koaru was exceptional throughout the entire loan process. He always assisted with needed documents and explanation of conditions.
Reply from Kaoru Forbess: I'm truly humbled by your kind words and high rating, Christopher! It was a pleasure assisting you throughout the loan process. I make it a point to be there for my clients in any way possible, including helping with documentation and clarifying any conditions that may seem confusing. Looking forward to serving you even better in the future. Thanks again for choosing Primary Residential Mortgage, Inc. Best, Kaoru Forbess.
Kierra M
September 8, 2023
Outstanding lender, very transparent throughout my whole process.
Reply from Kaoru Forbess: Thank you, Kierra, for your positive feedback. I'm really glad to hear that you found our process to be transparent. That's something we strive for at Primary Residential Mortgage, Inc. Transparency builds trust, and trust is key to any successful financial partnership. It's wonderful to know that we could provide you with an outstanding experience. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words.
Blair K
September 5, 2023
Kaoru is a go to lender for me and my clients. The service he provides is something I appreciate time and time again.
Rylee W
August 28, 2023
Kaoru was amazing, he made me feel like I was the only client he was working with at the time with how dedicated he was and how quickly he always responded no matter what time/day it was. he was incredible.
Reply from Kaoru Forbess: Thank you so much for your kind words, Rylee. I'm thrilled to hear that you felt valued and prioritized; that's the level of service I strive to provide to all my clients at Primary Residential Mortgage, Inc. Your feedback truly made my day! It was my pleasure to assist you, and I'm here if you ever have any more mortgage needs in the future. Thanks again for taking the time to write this review and for the 5-star rating.
Cristy W
August 27, 2023
Absolutely the best in all fields. My “go to” guy for sure