Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
244 Review(s)
4.92
Shawna M
October 19, 2023
Kaoru took on our case and got us to closing in 18 days! We were so nervous about having to switch lenders during the process but he made it possible. He is very thorough and answered all my questions with confidence (and I had a lot!). We are very thankful and hope to work with him again!
Reply from Kaoru Forbess: I am beyond delighted to hear about your positive experience, Shawna. It was a pleasure to guide you through the process and ensure a seamless transition. Your satisfaction is what makes my job worthwhile, and I strive to provide the same level of service to all my clients here at Primary Residential Mortgage, Inc. Rest assured, I am always ready to answer your questions and assist you in any way possible. Looking forward to the opportunity of working together again. Thank you for your kind words.
Sandra Altman
September 30, 2023
Kaoru made the trouble of finances very smooth. He was willing to meet our needs and listen to feedback in a positive way. Really enjoyed working with him.
Sandra A
September 30, 2023
Kaoru was very accessible and patient. It's not easy to help people with their finances and he responded to all of our requests in a positive way. Thank you!
Reply from Kaoru Forbess: I'm incredibly grateful for your kind words and the 5-star review, Sandra. It was a privilege to assist you and I'm glad that my availability and patience met your expectations. Ensuring a positive experience, especially when it comes to matters of finance, is always my top priority. Remember, I'm here for any further assistance you might need. Thank you for choosing Primary Residential Mortgage, Inc.
Patrick Z
September 23, 2023
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Jordan Scott W
September 12, 2023
Kaoru was amazing from start to finish! He was attentive, patient, so knowledgeable, and walked us through every step. I wish I could give more than 5 stars! Thanks for everything, Kaoru!
Reply from Kaoru Forbess: I'm truly humbled by your kind words, Jordan. It was my pleasure to guide you through each step and provide the knowledge you needed. Your satisfaction is my top priority and I'm thrilled to hear that you had such a positive experience. It was a pleasure working with you as well. Thank you for choosing Primary Residential Mortgage, Inc. and for your generous rating. Looking forward to assisting you in the future!