Nothing means more to us than customer satisfaction.
Since 2009, we've been helping our customers successfully purchase properties or refinance their mortgages by providing the best personalized service and by making sure all of their mortgage needs are met.
Check out what past customers have said about working with us...
Overall Rating:
244 Review(s)
4.92
Shaheer A
October 24, 2023
He was a great help and reachable resource that made this daunting process a whole lot easier. Definitely would recommend him to anyone interested. Thanks Kaoru!
Reply from Kaoru Forbess | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Thank you for a kind review Shaheer! Enjoy the new house!
Moe F
October 21, 2023
MIKE IS FABULOUS TO WORK WITH. PROFESSIONAL AND PROMPT. I USE MIKE WHENEVER I CAN.
Reply from Kaoru Forbess | Loan Officer Outside Sales | Primary Residential Mortgage, Inc.: Mike is the best!
Howard McMillan, Jr.
October 19, 2023
We were connected with Kaoru after having a horrible experience with our previous lender and broker. We were facing a time crunch and didn't know if we would be able to close in time but Kaoru immediately stepped in and turned our situation around. With quick yet thorough responses and his friendly and practical approach, he made my wife and I feel comfortable asking any question we had. In the end, he helped us close in 17 days and got us as much help as he could with our closing costs. He was truly a godsend!
Reply from Owner: Thank you for the kind words! I hope you're enjoying the new house!
Howard M
October 19, 2023
We had a horrible experience with a previous broker and lender and were facing a time crunch to correct our financial issues and close on time. Kaoru came in and immediately got to work. With rapid response times and a friendly yet practical approach, he helped us close in 17 days, while also helping to get as much assistance with closing costs as he could. I would personally recommend him to anyone in need of a great lending agent.
Reply from Kaoru Forbess: I am incredibly grateful for your kind words, Howard! It's always my goal to provide a smooth and efficient lending process, and I'm glad to hear that I was able to help during your time crunch. I'm thrilled that I was able to get you the assistance needed for your closing costs. Thanks for your recommendation, and please don't hesitate to reach out if you need any more assistance in the future.
Shawna McMillan
October 19, 2023
Reply from Owner: Thanks for the review! Congrats on the new house and the baby!